We usually stay at the Hillside on our annual visit to Pembroke, (and always book 2-3 rooms) but we will be staying elsewhere next year for a few reasons. Our room was a good size for four people but one bed was slightly comfortable and one was the most uncomfortable bed I have ever sat on, let alone slept in. We referred to it as the “cardboard bed”. It sounded and felt like cardboard – it even crunched. Absolutely terrible. Pillows were the worst ever as well. The bathroom door did not close either which was not ideal for the one female in a family of males. Water temperatures were mixed up in the shower – a scalding issue. Finally, there was a discrepancy in our bill which turned out to be a Hotels.com issue (and they agreed to fix) but while I was seeking information about it, the manager/owner proceeded to change the hotel policy on the spot, while he was speaking to me. He knew that a family of four (two adults and two minor children) were staying in our room but allowed me to be charged for an additional person at the cost of $60 total. When questioned about it, he said it was because they were over the age of 10. Nowhere on any information that I have been able to find about this motel does it mention a children’s age policy of 10. (When we stayed there last year, we were not charged any additional cost for our children). For this reason, I do not trust this unscrupulous motel and will look elsewhere in Pembroke next year.
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