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“Great food, but poor service”

Casa Rugantino Italian Restaurant
Ranked #37 of 568 Restaurants in Kitchener
Certificate of Excellence
Price range: US$0 - US$30
Cuisines: Italian
Dining options: Outdoor Seating, Reservations, Takeout
Restaurant details
Dining options: Outdoor Seating, Reservations, Takeout
Reviewed 7 January 2018

Great food and a great atmosphere. We dinned there this evening. The service was slow at first, but we did not mind. Then the server began to rush. The server brought our bill while we were still eating. While at a restaurant I expect to finish chewing my food before being presented with the bill. Basically the service was slow until the server decided it was time to pay while we were still eating.

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1  Thank jillmw2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 136 reviews

Reviewed 31 December 2017 via mobile

Had an impromptu visit to this village favorite and was quite pleased with the results! From the moment we arrived until our departure, the fine staff’s hospitality and commitment to service was impeccable. Warm bread along with water arrived shortly after we were seated, which was a nice touch! There is a decent wine by the glass menu that features Italian, Ontario, California and Australia with pricing from $9-10for a small pour to $12 for a larger size. The menu offers appetizers, soup to salads, pizza and Italian specialties from pasta to chicken and veal dishes. My wife opted for the Lasagna, which was tender, flavorful and juicy with lots of oozing cheese in every bite. I choose the three course special of Veal Osso Buco, which was tasty, falling off the bone tender and ample, giving us a second opportunity to enjoy it tomorrow. The pasta course, while petite was al dente with a delicate, but flavorful meat sauce. The ceaser salad was crisp, with just the right amount of dressing. We didn’t have room for dessert, but based on the above successes, that is a course we will reconsider during our next visit to this fine restaurant. Our meals, with two glasses of wine each with gratitude was around $100.00, which was a good value for the quality, presentation and portions. Highly Recommended!

1  Thank 1francophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017

We were really looking forward to a return visit to Casa Rugantino but we were disappointed.
We ordered drinks and before we had a few sips we were asked for our food order,,,,we hadn’t even looked at the food menu!
When our Caesar salads arrived we were not offered parmasean cheese or pepper. We had to ask for it. Before we were half done the salad one girls main course arrived. We sent it back and asked if it could be brought in back in 5-10 minutes. Then 3 meals came out and I had to wait for mine. My chicken was a tad tough but the sauce was delicious. It used to be served with green beans. The place had a lovely makeover but our whole meal felt rushed and we will not be rushing back!

2  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017

Lovely place, clean, airy, large enough vet still cozy, great bar, great for dinner with friends. Good variety on the menu, food was very fresh, very tasty, well prepared, they modified our order to accommodate dietary needs. Portions are fine, good wine and beer selection and service was average. Overall a great little place that we'll be returning to.

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1  Thank RCrumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

We come here from time to time and have yet to be disappointed. This time we took friends and they also fully enjoyed the evening. When we arrived, our table was not ready so we sat at the bar, and at the end of the evening they comped us the drinks for making us wait. Now that is customer service. I had the special, which was excellent. Everybody else's meal was great. The bread was excellent. Absolutely amazing evening, worth every penny. We will return.

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1  Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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