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“Need a lot more work”

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Spruce Hill Resort & Spa
Ranked #2 of 2 Hotels in 108 Mile Ranch
Reviewed 23 May 2017

Room was quiet, beds good, Pool and hottub are world class but the whole yard is not cleaned
, rails falling apart, Windows not cleaned, Front entrance and driveway horrible. Restaurant and bar not opened for lunch on long weekend when they were suppose to be. NO ice unlessyou chase it down. The Asian owners or management spent more time arguin with each other than trying to clean complex. Check in and out were good. NO promotio on spa, could be a goldmine if they promoted and ran it properly.

Room Tip: Go for newlh remodeled
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  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank 514Lorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 264 reviews

Reviewed 13 April 2017 via mobile

I would NOT recommend this place to anyone. We checked into our Chalet and immediately there was a strong stench of mould, cobwebs were throughout the entire Chalet and there were live bugs on the couch, carpet had dead spiders and bed was not level at all. Towels had stains on them. I would have rather slept in the car. Thank god for the Ramada in 100 Mile House as we drove 8 hours to a 'resort' that we expected to have at least half decent. Attached is a photograph of one of the bugs on the couch. Do not stay here.

Stayed: April 2017, travelled on business
15  Thank morgno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2017

We usually stay across the ighway at Mile 108 but it was closed for the winter - how wonderful for us! We didn't even know this place existed and were so happily surprised! It's a whole little recreation destination and really gave us something to enjoy on our overnight stay on the way to Vancouver. We checked in and got a great rate ($89.00) and a room that was super comfortable. We retired to the hot tub and pool after checking out the toboggan runs from the view our lodge balcony provided. Next time we'll stay in a chalet and bring the grandkids to ride the horses and take advantage of the ski runs and trails. My husband was amazed by the gym - said it's top notch. The restaurant was good and we happened to arrive on steak and prawn night. Peter, the chef, was working all by himself but he managed to pull off a lovely meal and a good bottle of wine, too! We shall return!

Room Tip: There are chalets here as well as lodge rooms to rent if you so choose.
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  • Stayed: February 2017, travelled as a couple
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1  Thank Kate D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2017

Was in 100 Mile House for our grandsons hockey tournament. Booked at Spruce Hills because the team was booked there. We had a lovely room (outdated furniture but a new king bed) which had an updated bathroom. The lodge we were in was very sound proof. Did not hear a thing all night even though some of the team was in the same lodge. Lovely view of the valley. The resort is set in a stunning location. The resort has a brand new pool, work out room. Staff were very nice. The restaurant was in a lovely rustic log building. The menu was pretty limited, but our food was excellent. I would suggest that they add a nightly special (may do that already, but they were serving the one team a pasta dinner which the rest of us could have as well). The prices at the restaurant were very reasonable. The cost of our room was also decent. Would love to come back once you have done all your planned updates. Thanks!

Room Tip: If you enjoy a rustic relaxing place to stay, I would recommend Spruce Hills
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  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Judy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2016

My family and I have been going to "the Hills" for years. We were very disappointed with the stay. The pool and hot tub were closed, there were no amenities, the room was dirty, nothing worked in the room, they had the heat totally off, so it took hours for the cabin to heat up as the fireplace was broken. We went to their turkey buffet for our family thanksgiving dinner and it was not a buffet. $25 a person for turkey, potatoes, stuffing and gravy- and Onion Rings! no vegetables, no cranberry sauce and no decorations. Not so festive. Very disappointing. We waited a long time for them to re-open after the renovations... but our cabin was in dismal array and no evidence of any renos. They are charging the Hills prices, but it is no longer the Hills.

  • Stayed: October 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
len_spabc, General Manager at Spruce Hill Resort & Spa, responded to this reviewResponded 13 October 2016

Thank you for your recent review.
My Name is Len Doucette and am the new General Manager for Spruce Hill Resort and Spa ( formally The Hills Health and Guest Ranch ) A little bit about myself. I was the operations manager when we were The Hills Health Ranch. I left The Hills 2 years ago to try something new. I am now back as the GM and am working very hard in getting all the renovations completed. The main building completion date should be within the next couple weeks. The pool will be complete and open before Nov 30th. We have started to do major renovations on our rooms and chalets and some of these will be completed in the next couple of weeks with more and more being completed as time goes on. We expect all of them to be completed by early next year. I completely understand your frustration and I assure you once the renovations are complete the resort will be better then it was. I can only hope you will once again give us a try. I will do my personal best to make your next vacation with us will be the best.
Thank you again.
Len Doucette

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Spruce Hill Resort & Spa

Address: 4871 Hwy 97, 108 Mile Ranch, British Columbia V0K 2Z0, Canada (Formerly The Hills Health Ranch)
Region: Canada > British Columbia > 108 Mile Ranch
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in 108 Mile Ranch
Price Range: RM389 - RM506 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Spruce Hill Resort & Spa 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Spruce Hill Resort & Spa (formerly The Hills Health & Guest Ranch) ... more   less 
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Also Known As:
The Hills Health Ranch Hotel 108 Mile Ranch
The Hills Health Hotel
The Hills Health Resort

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