The room was nice and the front desk person who checked us in was very accommodating. However, the mattress on the bed was terrible. We could not lay in it without both of us rolling to the middle. After being unable to sleep for a few hours, my wife went to the front desk and asked for a cot so that we could get some sleep. No luck. They offered to move us to a different room, but since the mattress we had was supposed to be a new one, we had no confidence another room would be any better and did not want to have to get dressed and pack-up at 2:00 AM. I finally pulled the mattress onto the floor, which improved it a little bit. On check-out the receptionist commented on the fact that there was a problem with the room and then asked us how we wanted to pay for it, with out offering to make any corrections for the poor bed. I had to ask what they were going to do about the lack of sleep we had suffered. They initially offered a 15% reduction and then eventually took off half of the price. I was really unimpressed with the bed and with the way that the situation was handled.
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- Also Known As:
- Tropical Hotel Lloydminster