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Quality Inn & Suites
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Reviews (121)
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Reviewed 11 September 2017 via mobile

Room itself was good, in terms of size and decent bed/linens. However the cons drastically outweighed the pros. Paper thin walls, allowed you to hear every movement in the hall and above my room. The curtains for a first floor room that looked right onto the parking lot were terrible, very intrusive to ones privacy in their room.

Stayed: September 2017, travelled solo
1  Thank 204mwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TalieQuebec, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 13 September 2017

I'm sorry to see that your stay with us was not completely satisfactory. We are currently undergoing renovations to improve the soundproofing. Regarding the curtains just behind the sheers there is a set of blackout curtains as well. We hope that if you are ever in the area again that you will give us a second chance!

Sarah M - Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Hotel is undergoing renovations, but the room I had was already redone. Bed was a bit soft for my liking but room was comfortable.

Meeting room was great with good natural lighting. The florescent lighting was not the greatest however. Catered breakfast and snacks/breaks were good.

Restaurant/bar attached to hotel was not the best. Overpriced drinks and "bartender" was not a bartender, so my draft beer wasn't poured correctly and was flat.

Very nice gym attached, however I didn't not have time to use it, but looks very big.

  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Epochehns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TalieQuebec, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 16 August 2017

Hello,

I'm glad to hear that you enjoyed your room! I will follow up with the restaurant regarding the prices and quality of the drinks. We hope that you will be back to visit us again, next time perhaps you'll be able to enjoy the gym! It is a full size gym and our executive class rooms have one pass included in the price per day, it's worth a visit as it is one of the best gyms in the region!

Sarah M - Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

Just 20 minutes away from downtown Ottawa. Great location with many shopping plazas around. Very good rates. They have a good hot buffet for $9.99. Definitely awesome price. Parking is available and free.
Good place for a family. They have rooms with double beds. From my room i saw a small pool as well

Stayed: August 2017
Thank NueiratB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TalieQuebec, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 9 August 2017

Hello,

We are very glad to see that you enjoyed your stay with us! We strive to continually improve our service and we hope that you will choose us again the next time you are in the area!

Sarah M - Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

The hotel is going through renovation but I wasn't impressed with how it was done.

Our room had a brand new laminate flooring but they kept the old looking wallpaper. The worst part was that they changed bathroom tiles but kept the old fixtures. Our old shower faucet was broken and black mould was coming out from the knob while trying to open water... Air conditioning was extremely noisy and it felt like we were on a plane. Also the sagging mattresses were uncomfortable.

It did have a large flat screen TV with several channels. Had a coffee maker. Housekeeping was kind enough to deliver us paper cups for coffee upon request.

Stayed: July 2017, travelled with family
1  Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TalieQuebec, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 26 July 2017

Amanda,

Thank you for taking the time to let us know about your stay. We are still renovating, as we have multiple people doing different jobs we are not able to complete everything all at once. I will have maintenance look into the air conditioning and the mattress. We do hope that you will choose us again in the future so that we can offer you a better experience!

Sarah M - Front Office Supervisor

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Reviewed 20 June 2017

The hotel is currently under renovation so doesn't look that great as a first impression but the rooms were good. There is a restaurant on site but didn't get a chance to try it out. Across the street from a shopping mall that closes at 6pm, but later on Wed-Friday.

Stayed: June 2017
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TalieQuebec, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 28 June 2017

Sandy,

Thank you for taking the time to let us know how your stay way, we are glad that you enjoyed our newly renovated rooms! The exterior is a project coming up soon as well to match the outside to the inside!

We hope that you will choose us again the next time you are in the area!

Sarah M - Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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