Not sure how to review this as the Nishaville is not exactly what we believed it to be when we booked it through Hotels.com. From the Nishaville’s own website we expected a 3-4 star hotel with all the facilities offered in detail on that website. What we found though was a series of apartments and bungalows equipped for self-catering and, being low season I presume, with some of the facilities simply non-existent or not available. Missing or closed restaurants and bars, some places not available to different parts of the resort, even the well-advertised Spa appeared closed and deserted. Bicycles and kayaks are advertised as available free of charge for guests to use in the resort but there was no sign of them and were certainly not offered by the staff.
Our room was in The Residence which is a condominium located well away from the rest of the resort and comprising one, two or three-bedroom apartments. Apart from the ground floor apartments, there is no direct access to the swimming pool, fitness centre nor to the beach, access to those facilities is by a circuitous walk around the outside of the building. Being only a couple, we were allocated a two bedroom apartment with one bedroom being locked and inaccessible to make it a one-bedroom. Strangely enough, although we had requested a twin-bed room, the twin room was the one locked off so we had to make do with the room with the double bed.
The only operating restaurant is a fair walk away from The Residence and is an open-air restaurant pestered by flies. There is a bar in the restaurant although no bar-seating and no competent bartender.
To specific detail, the bed is very comfortable and the pillows soft although we had to request extra pillows, the one pillow allocated per person is not enough. The bathroom is dark but with a nice enclosed shower unit spoiled by the fact that the water pressure varies constantly making it difficult to adjust temperature. The same variable water pressure ensures that the washbasin provides an annoying shower of its own when the pressure boost comes with the tap open. The kitchenette is equipped with hob, oven and microwave and a full-size fridge albeit with the absolute minimum in the way of utensils.
Free wi-fi is excellent throughout the resort with good speed, there being a wi-fi repeater in each suite.
Room cleaning is simply not good enough, the room is plagued with ants especially on the dining table and the towels and robes are left wherever they fell and dirty coffee cups are left lying on the table without washing.
The restaurant and bar is a mixed blessing. We first had lunch and chose western dishes which were acceptable. Later, for dinner we started with asking for the Classic Dry Martini cocktail offered on the menu. What we received was a revelation: equal parts gin, vermouth, lime juice and syrup ! The only acceptable part of it was the olive ! The bartender, an very pleasant but untrained young man, is not to blame, the management are to blame for putting a novice in that position without any training.
For dinner that day we decided to eat Thai style and ordered some classic Thai dishes and I think I can safely say that not one of those dishes would be acceptable to most Thais, we didn’t eat much of them. We were amazed that a Thai restaurant with a Thai chef in Thailand could produce such dishes.
The free buffet breakfast though was a different story and saved the reputation of the f&b staff. A slightly different location from the daytime restaurant it offered a good selection of western and Thai breakfast staples with eggs cooked to order, fruit and salad, and good coffee. It was only let down by the fact that the fruit juices were obviously watered. A pity too that the flies were such a nuisance.
Maybe it is because June is considered a low season month that facilities were not up to scratch, most of the staff tried hard to please but some were obviously completely untrained in how to look after guests. To top it all, the check-out clerk simply did not know how to handle the check-out of a hotels.com pre-paid guest and at first wanted us to sign a credit card slip not even ours.
The location of Nishaville is rather remote, about 120 kms south of Hua Hin and at least 4 hours drive from Bangkok, there are no nearby restaurants other than those in the resort but the beach is very nice, clean, long and deserted (in June anyway). Obviously a resort for families but probably only in the high season when I hope all the facilities would be fully operational. It is more like a series of serviced apartments than a hotel. The degree of service is questionable.
- Official Description (provided by the hotel):
- A secret haven of peace and serenity on one of Thailand’s most pristine beaches…Imagine a delightful hideaway, a secluded beach lapped by the soothing tropical waters of Gulf of Thailand, an oasis of beauty and peace sheltered by coconut palms and casuarina trees, a luxurious resort, located next to Wannakorn National Park, Prachuab Khiri Khan which is far from the crowds but within easy reach of Bangkok and Hua Hin. ... more less
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