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Aspen Village
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Reviews (240)
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Reviewed 21 August 2017 via mobile

This hotel was almost comically awful. For starters, check-in time was 5pm, or later if they just hadn't gotten to your room yet. We visited mid August, and were shocked to discover the room did not have air conditioning. It was well over 80° in the room when we arrived, and stayed at that temp. We tried to open the window, but the crank was completely broken. As in, laying in pieces on the window sill. The two queen beds were packed in the room so tightly you could barely get to the bathroom. The space to walk between the bed and the wall was easily less than 12". Light bulbs in the bathroom were burnt out. There was no microwave. The walls were paper thin, we could distinctly hear our neighbors. There was no breakfast. We travel a lot in the US and abroad, and have stayed in some endearingly quirky hotels. But, when paying well over $400 for a weekend stay I do expect a modicum of comfort. This hotel did not deliver on even that modest expectation.

Stayed: August 2017, travelled as a couple
2  Thank wanderunlost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 24 August 2017

Thank you very much for your review. First of all I would like to sincerely apologize for the issues you faced during your stay with us at the Aspen Village Inn. We have a passed along your comments and concerns to our onsite management team and they are being worked on I assure you. If you would like to discuss your stay further I do hope you will contact our Area General Manager Kevin at kevin@waymarker.ca.

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Reviewed 21 August 2017

we stayed at the aspen village inn for three nights in early july.allocated first a room upstairs but after pointing out that my wife walked with a stick,reallocated a ground floor cottage[as in picture above].it is clean and tidy close to everthing that waterton has to offer,but starting to look a little dated,could do with some refurbishment soon!

Stayed: July 2017
Thank Eddie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 24 August 2017

Thank you very much for your review, we are happy to hear that your room worked out. We hope to have you back again soon.

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Reviewed 19 August 2017

Room was good, everything provided and spacey in the cottage, check in and check out was good, but we found a small mouse just outside our room door and we could see the holes it goes in and out of at the base of the building from the outside. TO BE VERY CLEAR, it was always outside the room, we never saw it inside in the room.
We brought it up to front desk, showed them the pictures, there was back and forth for a bit, in the end when we checked out the hotel gave us 10% discount on the remaining balance.

  • Stayed: August 2017, travelled with family
    • Value
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Thank TRAVELTHOUGHTS2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 24 August 2017

Thank you very much for your review, I sincerely apologize for the issues you faced during your stay with us. We have a passed along your concerns to our onsite management team and they will be addressed. If you would like to discuss your stay further I encourage you to please contact our Area General Manager Kevin at kevin@waymarker.ca.

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Reviewed 17 August 2017

Room 10, ground floor under the staircase, (seen in photo with Deer in front) was fairly expensive, however it was the first week of June so prices were probably jacaked up for summer and it is located right in the centre of town. Park in front of room, heating, soft beds and pillows, check-in quick and easy. The room had been cleaned and the linen was fresh. No 10 is badly in need of a makeover to replace old fashioned wood panelling, old and mismatched furniture and fittings. Inside was clean but outside the door ( our "balcony" area, with chair) was dirty, with cigarette butts and an old rubbish bag. Nevertheless, we did enjoy our one night stay because it was cold and raining and we were warm within the room.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bryonia2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 18 August 2017

Thank you for your review, we appreciate hearing all of our guests comments and concerns regarding their stay with us. We have passed along your comments to our on-site Management team and are working on addressing your concerns. If you would like to discuss your stay further please contact our Area General Manager Kevin at kevin@waymarker.ca

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Reviewed 16 August 2017

We have stayed in this hotel many times ofver the last 8 or 10 years and have always been staisfied with ouor stay. Rooms have always been clean and staff friendly. location in town is great. parking is generally good, might be tight for larger vehicles.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank Lawman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 16 August 2017

Thank you for review, we always enjoy hearing from our guests who enjoy their time with us here in our little corner of the Rockies. We hope to see you back again soon!

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