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Reviews (253)
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Reviewed 7 September 2017

This motel type accommodation is in the heart of Waterton Lakes and convenient to trails, restaurants and the lakes. However, it is in need of updating and maintenance. When we arrived there was hair on the bathroom floor. Once informed, the office did send someone to clean it. The room was very shabby and the exterior hallways were full of leaves and other debris. On the second day of our stay the carpets were cleaned while we were out (though the room was not), and a note said not to walk on the carpets for 2 hours. We had no idea what time they were cleaned. We spent 2 weeks traveling in Canada and this was by far our worst accommodation.

Stayed: August 2017, travelled as a couple
Thank NJ203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 11 September 2017

Thank you very much for your review. Honest reviews are how we improve. We are sincerely sorry for the issues that you faced during our stay with us. We have a passed along your comments and concerns to our onsite management team to be addressed. If you would like to discuss your stay further I do hope you will contact our Area General Manager Kevin at kevin@waymarker.ca.

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Reviewed 26 August 2017

Wifi may be available? but PITIFUL if at all in the rooms. Toilet handle broke for flushing and bath shower handle came apart following morning. Really need to RE NO VATE the bathrooms. tiny toilet/seat like taking a dump whilst sitting on a lifesaver. Charged WAY too much for what was provided.
ALL that being said it was reaaly cool to see 4 deer just walk in saunter and lounge around the grounds before moseying off an hour later. Guests SHOULD be reminded NOT to approach ANY wild animal NO matter how safe or tame it may seem.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank biktopincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 7 September 2017

Thank you very much for your review. Honest reviews are how we improve. We are sincerely sorry for the issues that you faced during our stay with us. We have a passed along your comments and concerns to our onsite management team to be addressed. If you would like to discuss your stay further I do hope you will contact our Area General Manager Kevin at kevin@waymarker.ca.

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Reviewed 24 August 2017 via mobile

This was the worst hotel I've ever stayed at. The owners are very clearly taking advantage of the busy summer season by charging outlandish rates for a sub-class hotel. They should be ashamed. The carpet was so disgustingly dirty it left our feet dirty just walking a bit on it. Stains on the carpet, walls, tub, cracks in walls, chipped paint and tiles, dirty furniture and drapes, stench in the air, and no a/c. A blind person could decorate a room more tastefully. This hotel is not worth anybody's money. Don't stay here. Ever.

Stayed: August 2017, travelled with family
3  Thank yityigb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 7 September 2017

Thank you very much for your review. Honest reviews are how we improve. I can assure you that the rates of the Aspen Village Inn are in line with the other hotels in the area- and I am sincerely sorry that you did not enjoy your stay with us. We have a passed along your comments and concerns to our onsite management team to be addressed. If you would like to discuss your stay further I do hope you will contact our Area General Manager Kevin at kevin@waymarker.ca.

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Reviewed 21 August 2017 via mobile

This hotel was almost comically awful. For starters, check-in time was 5pm, or later if they just hadn't gotten to your room yet. We visited mid August, and were shocked to discover the room did not have air conditioning. It was well over 80° in the room when we arrived, and stayed at that temp. We tried to open the window, but the crank was completely broken. As in, laying in pieces on the window sill. The two queen beds were packed in the room so tightly you could barely get to the bathroom. The space to walk between the bed and the wall was easily less than 12". Light bulbs in the bathroom were burnt out. There was no microwave. The walls were paper thin, we could distinctly hear our neighbors. There was no breakfast. We travel a lot in the US and abroad, and have stayed in some endearingly quirky hotels. But, when paying well over $400 for a weekend stay I do expect a modicum of comfort. This hotel did not deliver on even that modest expectation.

Stayed: August 2017, travelled as a couple
2  Thank wanderunlost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 24 August 2017

Thank you very much for your review. First of all I would like to sincerely apologize for the issues you faced during your stay with us at the Aspen Village Inn. We have a passed along your comments and concerns to our onsite management team and they are being worked on I assure you. If you would like to discuss your stay further I do hope you will contact our Area General Manager Kevin at kevin@waymarker.ca.

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Reviewed 21 August 2017

we stayed at the aspen village inn for three nights in early july.allocated first a room upstairs but after pointing out that my wife walked with a stick,reallocated a ground floor cottage[as in picture above].it is clean and tidy close to everthing that waterton has to offer,but starting to look a little dated,could do with some refurbishment soon!

Stayed: July 2017
Thank Eddie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at Aspen Village, responded to this reviewResponded 24 August 2017

Thank you very much for your review, we are happy to hear that your room worked out. We hope to have you back again soon.

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