The staff were so helpful but had very limited knowledge of even their own suburb and area of accessible conveniences; such as food outlets, medical services and the names of their own surrounding suburbs. In New Zealand a receptionist and staff working with the public should be able to speak English and communicate in English this was not the case. But on a long weekend and a late at night find we had to take it. The room was a studio and had the door entering directly into the public parking and this was not acceptable. Every time we opened our door to go to the car everyone in the large parking area could see directly and with ease into our accommodation. The room had no windows open so the smell of dirty clothes that had cleaned was awful; we had to sleep un safely with the ranch door open to get rid of the dirty smell in the room. This was with us on the ground floor with access from off the street. The bathroom had no window/s and the extractor fan was absolutely blocked with dirt. When you turned it o all it did was blow in the smell of the off the street petrol fumes and street way dust. I can say the bed linen was very clean and of great quality and had been very well presented and made. The kitchen area was clean and out dated but acceptable. THE CARPET WAS FILTHY DIRTY I would imagine coming direct from the oil ridden and dirty garage one had no other option. Really we were so tired on arrival so made no fuss but when I told the manager the next day she seemed shocked. Maybe she thought that this was 5 star quality but for me it was really a great disappointment.We would not recommend the place. Our room had no air conditioner.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Hotels.com and Booking.com so you can book your City of Sails Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.