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“Disappointing staff”
Review of Pizza Express

Pizza Express
Ranked #183 of 580 Restaurants in Chester
Cuisines: Pizza
Dining options: Reservations, Takeout
Restaurant details
Dining options: Reservations, Takeout
Reviewed 2 April 2018

We regularly treat ourselves to pizza express and decided to go to this one in Chester, we waited a while to be seated and the staff plus the manager saw us waiting and not once did they acknowledge us-not a good start! Service was good (eventually when we sat down) but the waitress had an attitude. We recieved the bill, produced my NUS card and straight away she said we don’t accept them on bank holidays after literally throwing it back to us! She said she will get the manager, 10 minutes later he showed up after we said we are leaving, he did oppologise to be fair but the overall experience was disgraceful, will never return there!

Thank Wendyanneyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 302 reviews

Reviewed 1 April 2018 via mobile

Was served my canelloni in a chipped bowl....it was nice canelloni though....but chipped bowls can harbour bacteria and could cause a foreign body hazard....where was the broken pieces?

Thank SamB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

We booked here for a family meal and whilst we had to wait longer than anticipated for our table, reservation made for 6.30pm & seated at 7pm, the service & food made up for it. Our waiter Daniel was excellent, very attentive, not rushing anyone & ensured our food came out on time. The Manager was very apologetic for our wait but this was fine as the final overall experience was perfect. Would definitely recommend & go back.

Thank HP0785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2018 via mobile

My husband and I visited recently with our baby niece at lunchtime.
We were greeted by a very friendly waitress who was helpful in finding us a suitable table with enough space for the pram,and who was chatty without being intrusive.
We ordered dough balls and calamari to start.They were tasty,but my dough ‘balls’ were a bit more like small dough pancakes.There was only one decently sized dough ball.
As soon as our starters were finished our mains arrived,possibly a little too quickly.The pizzas were tasty and filling.The baby was a little unsettled so we had to take turns in eating our pizzas whilst the other tried to calm her.My husband’s pizza had gone pretty much stone cold by the time he got to eat it and the waitress was considerate enough to ask if he’d like it heating back up again.
We used a voucher for 20% off the food.These are always brilliant.
We will definitely consider here again when we’re in Chester.

Thank jgjg13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018

Did the job the chain promises. But here with an added touch of service. Without a voucher, feel prices are high

    • Value
    • Service
    • Food
Thank dr8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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