We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$106
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$137
US$133
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
US$112
US$79
Priceline
View Deal
  • Free Wifi
  • Free Parking
US$85
Booking.com
View Deal
  • Free Wifi
US$159
US$155
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$62
Booking.com
View Deal
  • Free Internet
US$129
Expedia.com
View Deal
  • Restaurant
Estoril Hotel(Penzance)
US$118
US$99
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
US$17
Pitchup.com
View Deal
  • Free Parking
Reviews (76)
Filter reviews
76 results
Traveller rating
24
25
12
6
9
Traveller type
Time of year
LanguageAll languages
More languages
24
25
12
6
9
Show reviews that mention
All reviewstrain stationan excellent central locationroom was cleanone night staywest cornwallnight's sleepfriendly welcomeplace to staytown centrerobensuitestopoverrail
Filter
Updating list...
10 - 15 of 76 reviews
Reviewed 8 April 2017

Location of course is excellent being very near to both railway station, bus station and town centre. Warm welcome on arrival from Belinda who led us up to a lovely en-suite room with lots of space, clean towels, toiletries and plenty of tea/coffee etc. Nice comfy bed in a quiet room and a splendid breakfast in the light airy dining room brought to us by Rob in the morning, who also gave us an interesting history of the 200 year old property. In view of a certain negative review, I would say I wish we could have stayed longer and will definitely return next time we come down to Cornwall.

Stayed: March 2017
Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Owner at Carnson House, responded to this reviewResponded 21 April 2017

Thank you for your lovely review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

This place is clean.... that's about as good as it gets. Aggressive staff left in charge with appauling hostess skills, the whole place stinks of cooking oil that sticks to your clothes, way over priced for what you actually get, not worth half what I was charged. Walls are so thin i could hear every movement made by the man in the next room.... and every bodily noise he made- disgusting!! . Didn't stick around for breakfast. PLEASE PLEASE don't book into this place- even as a last resort. Sleeping in your car would be far better.

Stayed: February 2017, travelled on business
Thank Kath I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Owner at Carnson House, responded to this reviewResponded 27 February 2017

We apologise for any misunderstandings whilst we were away but we have spoken to Lisa who was looking after the Guesthouse and this is her record of events.

The guest had told her that she was arriving at 5.00pm. Lisa waited for her until nearly 7.00pm and when she still had not arrived she had a bath. Whilst she was in the bath the doorbell rang and she had to dry herself and dress before her husband who had just come home from work answered the front door. She was greeted by the guest complaining that she had to wait for the door to be answered and that she felt uncomfortable waiting outside and there was no Guest Parking. We do not advertise that we have our own parking but that there is nearby side street parking.Lisa's husband, Marc, apologised and explained where to park which is two minutes walk away.

Lisa thought the guest was paying in cash and she asked for cash payment. The guest said that she was paying by card which was later confirmed by LateRooms and payment was taken. She did not pester the guest for cash payment.

The guest said that she did not want breakfast as she had to leave early. Lisa offered her sandwiches in the morning instead of breakfast and to take her bags up for her but she declined.

The guest has made disparaging remarks about the room and the guest next door who she said had his tv on loud until the early hours. The guest is a bus driver who arrives at 8.00pm and is out of his room by 7.15 am to drive to Bristol. The bus company's drivers have been with us for four years and they have been gentlemen and we have certainly had no complaints about them whatsoever.

The guest's comments about the room do not deserve a reply. We have never had complaints about this room before infact regular guests ask for it.

Once again we apologise that the guest was not satisfied but we do not consider that she deserves recompense and we feel disgusted about her comments especially about the room only being worth sixty five pence.



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2016

From an easy online booking, to an email confirmation and a professional follow up call and then arrival, the customer service I received was excellent. For the three nights I stayed, the en suite room was clean and the breakfasts were first class with real coffee (cafeteria), fruit and great cooked choices including kippers. Highly recommended. The only minor issue was the saniflo toilet system needed to be flushed twice to accomplish its task.

Room Tip: Room three was very good family room and with the double glazing did not hear any traffic.
  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank domghisays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Manager at Carnson House, responded to this reviewResponded 20 November 2016

Thank you for your lovely review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2016 via mobile

Everything works in this b and b. The breakfast is amazing and it is value for money. The couple who run it love their work and this really comes across. Would stay here again. Penzance however can be a little dull end of season. Had a great Thai meal in the town but even in low season you need to book.

Stayed: October 2016, travelled as a couple
Thank Shirley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Owner at Carnson House, responded to this reviewResponded 17 October 2016

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2016

Although the room was tight, and the private washroom was across the hall, all amenities in our opinion was excellent. Bus and rail stations directly across the street. Excellent breakfast, wifi included.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Harry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Owner at Carnson House, responded to this reviewResponded 17 October 2016

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews