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Reviewed 30 March 2018

Just felt we had to say a big thank you to all the staff. We have just returned from a mid week break and can only praise the friendly helpful time we had there.
We would like to express a big thank you especially to Paris and Zac who went out of their way to accommodate us.
The food was second to none in both restaurants.
In summing up we can't wait till we return.
Thanks again,
Sue and Bill Broad.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank bill b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P P, Manager at The Cumberland Hotel, responded to this reviewResponded 31 March 2018

Dear bill b,

thank you so much for posting this wonderful review regarding your recent stay at The Cumberland. We always appreciate our guests feedback and i am really happy to read you had such an amazing time with us. I will make sure i will pass on the compliments to Zak and the rest of the team. We are looking forward on welcoming you back very soon. I remain at your disposal for anything you might need .

Best regards
Paris Panagopoulos
Accommodation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

Following 2 successful work annual awards presentations we were drawn back to hold our event at The Cumberland for a 3rd consecutive year. Staff were fantastic and attentive. Arrangements were so easy to make and everyone left having had an amazing time. Food was excellent. Rooms are beautifully decorated and the whole experience was fantastic.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
Thank michellesteel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P P, Manager at The Cumberland Hotel, responded to this reviewResponded 31 March 2018

Dear michellesteel,

It's always a pleasure to have you at The Cumberland. Thank you very much for this lovely review.
We are looking forward on welcoming you again in our property for business or pleasure.

Best regards
Paris Panagopoulos
Accommodation Manager

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Reviewed 27 March 2018

Stayed here through a deal with Travelzoo. From the moment we arrived the staff were friendly and welcoming. Our room was lovely and spacious. Very clean with a large comfortable bed. The evening meal in the restaurant was superb. Excellent presentation, good portion sizes with plenty of vegetables and piping hot. Breakfast was the same. Would highly recommend this hotel and will definitely be returning. Fantastic!!!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tinawright07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P P, Manager at The Cumberland Hotel, responded to this reviewResponded 31 March 2018

Dear tinawright07,

a lovely review for a lovely stay. Thank you so much for all you kind words and your feedback. We will keep working hard to maintain the high standards of our hotel and we look forward to welcome you back very soon for another memorable stay. Always check our website for the best offers and deals.

Kind regards
Paris Pangopoulos
Accommodation Manager

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Reviewed 26 March 2018

I needed to get away at the last minute and go somewhere to destress someone suggested Bournemouth and I found this hotel on Tripadvisor the day before going a very good price. I was immensely impressed by the staff, service in general, food and ambience of the hotel. Even the single room although small was very quiet and there were a number of functions going on. Food very reasonably priced and asi said the staff were brilliant even giving me a map and idea where to go during my stay. Would throughly recommend a visit and stay

Room Tip: Ask for a quiet room or room with a view.
  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Tigger1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P P, Manager at The Cumberland Hotel, responded to this reviewResponded 31 March 2018

Dear Tigger1013,

thank you very much for your lovely review. I am so happy you had such a nice time during your recent stay with us. Everyone is working hard to deliver the best result for our guest in terms of product and service as well. I will inform all the team about your stay and how nice experience you had and we are looking forward on welcoming you soon again in our property.

Best regards
Paris Panagopoulos
Accommodation Manager

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Reviewed 23 March 2018

As a charity, we have two lunches every year,wanting a change of venue we approached The Cumberland Hotel.
The task was a pre lunch drink ,lunch with two courses and technical support for our speaker. Turning up without an appointment we were kindly met by the events manager.
Lisa Dowdall-Sousa was great,our concerns were all addressed and the following day a menu was sent over that fitted our budget . With a few tweaks it was looking very good.
We had 90 guests on the day in the gorgeous Art Deco Oceana Suite.
Parking for two of our guests was reserved,staff were on hand in the lobby to greet and take coats.
Drinks were in the lounge and we sat down at 1pm.
A table had to be moved at the last minute to accommodate our speakers equipment, this was done quickly,without fuss.
Menu choices were sent ahead along with any dietary requirements .
The food was a success, my table mostly chose the salmon with a gruyere crust...nothing left! Vegetables,which are tricky with big numbers ,were very good. Pudding, a choice of three including Sticky Toffee Pudding , vanished.
Our speaker was well received, our raffle raised a lot and a prize donated by The Cumberland was won by a very happy recipient.
All went very well and our guests went home happy.
So a big thank you to Lisa and the team, and we look forward to planning another event in the near future,

  • Stayed: March 2018, travelled on business
    • Location
    • Service
Thank FPS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P P, Manager at The Cumberland Hotel, responded to this reviewResponded 31 March 2018

Dear FPS123,

thank you very much for your review and your so detailed feedback regarding your recent visit for the charity event. It was so nice to have you with us. I am very happy you had such a successful event and that everyone enjoyed their time and our Art Deco hotel. All our staff are working hard to make sure we provide the best possible service. I will pass on your compliments to my colleagues which i am sure will bring smiles on their faces. We are looking forward on welcoming you very soon in our property.

Kind regards
Paris Panagopoulos
Accommodation Manager

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