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“Birthday meal. ”
Review of The Katarina

The Katarina
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2
Tue, 19/03
20:00
OR
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Ranked #203 of 1,292 Restaurants in Brighton
Price range: RM 24 - RM 90
Cuisines: British, Grill
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations, Takeout
Description: At The Katarina Harvester in Brighton food is fresh, full of flavour and just how you like it. Choose your tasty grill, sauce and side at our restaurant and we'll get cooking - while you head off to the famous Harvester salad bar to grab as much crisp, freshly prepared tasty salad as you like.About our Harvester restaurantIf you're looking for a family friendly restaurant in Brighton, there's nowhere more popular than Harvester. Close to Brighton, Woodingdean and Willingdon, our restaurant is a great choice for anyone who loves tasty grills, indulgent desserts and eating out in a friendly, relaxed atmosphere. Plus we've loads of choices for young guests.
Reviewed 29 March 2018 via mobile

Appalling place. The staff were none existent and when they were present they were rude af. We ordered which took forever as the waitress was lost in translation. We were then midway through accessing the salad bar, which was worse than a packaged salad for options.

We left and went across the road to Coast to Coast, who were much more attentive.

Date of visit: March 2018
1  Thank Chazz S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, Manager at The Katarina, responded to this reviewResponded 12 April 2018

We are disappointed to learn of your experience here at The Katarina, but will take this opportunity to improve. We have communicated your feedback to the team working on shift during your visit and the duty manager, all staff have since had retraining on their guest service as well as our kitchen team with particular attention to our salad bar. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (833)
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428 - 432 of 833 reviews

Reviewed 22 March 2018 via mobile

What we thought would be a nice family meal out turned out to be a nightmare. The food we ordered the steak was fatty, chewy and so bad we had to send back which ruined one of our meals, the others mine the chicken was over done and tasted funny. The salad bar had it's usual choices missing cucumber etc and whilst the waiting staff were polite and understanding the management sat behind us were loud and uninterested in our complaint. When you're spending £50 on food you at least expect to enjoy it and not have to argue the toss over the reasons why we didn't enjoy it. After complaining and having sent one meal back we left stressed and disappointed, we won't be returning. I was also disgusted that after taking my child to the toilet only 2 out of the 4 cubicles had locks on the door meaning someone walked in at one point - very embarrassing! The overall amount we paid for this evening's meal was overpriced and quite frankly I'd of rather of spent that money elsewhere. Won't be returning and will be passing on my thoughts to Head Office as I felt this wasn't acceptable. I shall also be telling friends not to bother eating there as they'd only be wasting their money.
Not happy.

Date of visit: March 2018
1  Thank Katy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, Manager at The Katarina, responded to this reviewResponded 31 March 2018

Thank you for letting us know about your recent visit to The Katarina, we understand that your feedback has been directly with us and we were able to work towards a resolution for you, thank you for taking the time to contact us again. We hope to see you again soon and you see an improvement.

Many Thanks

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Reviewed 22 March 2018

You think i would have learned my lesson?
Returning to this excuse of a Harvester and ordering steak.
Their steak you can't really cut it with a knife let alone chew it, this has been the case for the last 3 times? Ridiculous ........... Only to be told that they are having a few issues with suppliers and they would report it? The place was virtually empty, no surprise and when I got home and looked at their reviews I could have saved myself almost £50.
My wife also recommends you take a door wedge with you to the ladies loos because 2 of the 4 toilet cubicles don't have locks!! And you can't sit their with your foot on the door. Save your money go elsewhere.

Date of visit: March 2018
    • Value
    • Service
    • Food
3  Thank Brightonseagulls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, Manager at The Katarina, responded to this reviewResponded 31 March 2018

Brightonseagulls, we regret to hear that you had a negative experience with us, we understand you have logged your feedback directly with us and we were able to work towards a resolution for you, thank you for taking the time to contact us again and hope to see you again soon and you will see an improvement.

Many Thanks

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Reviewed 18 March 2018 via mobile

Went here the other day as never been before what a mistake I ordered the rack of ribs they were bad tasted like they were cooked 2 weeks ago iv seen more meat on a Ethiopian than them ribs!!!!! the salad bar had hardly anything there and the raps are dry and tasteless but would make a good door stop or speed hump !!

Date of visit: March 2018
1  Thank andy300c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, Manager at The Katarina, responded to this reviewResponded 31 March 2018

We are disappointed to learn of your experience here at The Katarina, but will take this opportunity to improve. Thank you for your feedback about your ribs, we have pass this onto our suppliers and our kitchen team. In regards to the salad bar, unfortunately at the time of your visit we were experiencing a particular busy day, but the salad chef who working during your visit has had your feedback communicated to them to ensure the salad bar is continously topped up especially during these busy periods. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future.

Many Thanks

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Reviewed 18 February 2018 via mobile

Came in at 3pm on a Tuesday, very quiet and in our area - there were only two tables including ours. First waitress was pleasant though appeared very flustered despite the lack of customers. Second waitress (an older lady) was just ridiculous. Took 25 mins to have our empty plates cleared because she was busy talking to a man at the other table about how she's just come back from America etc and upon asking for the bill it took a further 15 mins to pay, she only came over when we stood up and got our coats on about to leave.

Having said this the food was very good.

Date of visit: February 2018
Thank EllsBells118
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, Manager at The Katarina, responded to this reviewResponded 22 February 2018

Hi Ellsbells118 thank you for taking the time to leave us your honest feedback. I am sorry to hear that the service you received was not of the standard we aim to achieve, we have communicated your feedback to the team on shift and passed on your compliments to the chefs who were working during your visit. we always appreciate honest feedback so we are able to see where we are going wrong and move forwards as a team to improve, we hope to see you again soon and you see an improvement, Many Thanks

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