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Reviewed 29 August 2017

We chose this hotel after seeing the fantastic reviews on Tripadvisor. We happened to find it on Secret Escapes so we feel we got a very good deal, but would have happily paid the main website price too as it was so beautiful! The room was a very good size and was very clean and tidy. We used the outdoor pool which was well heated, we did try to go to the spa area for a dip in the Jacuzzi but this was much smaller than expected and so we went back to the outdoor pool instead. The breakfast the next morning was of a very high quality. We also borrowed walking boots and went for a hike to the top of the hill - we felt this was a very nice touch. We would definitely return to Ellenborough Park again after such a wonderful stay.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank VikkiK91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ellenboroughpark2017, Manager at Ellenborough Park, responded to this reviewResponded 17 September 2017

Dear VikkiK91,

Thank you for your kind words, we're so pleased that you enjoyed your stay with us so very much. The picturesque walks around the hotel are definitely not be missed & a pair of Hunters always helps in the British climate!

We look forward to welcoming you back to us soon.

Warm Regards
Louise Armstrong
Operations Manager
Ellenborough Park Hotel & Spa

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Reviewed 24 August 2017

My wife and I met friends at this hotel as it was conveniently located for all of us. I had requested one disabled room and that both rooms had easy access as we were elderly people. What disappointment when our "easy access" room was 400 yards from the main building and up two flights of stairs! It was a dormer room with two small windows and, although it was of fair size, it had just one easy chair and the sloping roof made things difficult for a tall person. There was an iron but no trouser press and the safe was at ground level - impossible for me to reach.
As the main restaurant was closed we dined in the Bistro. The food was adequate but vastly overpriced and my pork loin was overcooked, dry and lacking a reasonable amount of sauce. Service was very slow - it took two hours for us to be served with three courses and this with plenty of dining room staff - I can only presume that the kitchen was understaffed. Wine was available at a reasonable price (£24 for a Merlot) but beware when ordering a whiskey - my friend ordered a double blend and was charged £41 !!! The bartender did exchange for a cheaper whiskey without quibble and this attitude was typical of all the hotel staff - highly commendable.
Guests should be aware that the majority of accommodation and car parking is some distance from the main building - the weather was fine for our one night stay but, had it been raining, we would have been very uncomfortable.
This hotel is in a beautiful building in a lovely setting overlooking the racecourse but both the rooms and the food are overpriced.

Room tip: Make sure you know exactly what and where your allocated room is.
Date of stay: August 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
4  Thank Patrick B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ellenboroughpark2017, Manager at Ellenborough Park, responded to this reviewResponded 17 September 2017

Dear Patrick B,

Thank you for the time which you took to review your stay with us at Ellenborough Park.

We are a 15th century heavily listed building, so we unfortunately never going to be the most accessible. However, from the description of the room that you stayed in, there are definitely rooms closer to the main building which I can only imagine were not available at the time of booking. We could also look at other amenities within the room to aid the comfort of your stay. Thank you for raising this with me, and I'm so very sorry that this made your stay less comfortable.

Our Brasserie we feel represents excellent value for money, with a 3 course meal starting at £30.00 a head. However, the value ultimately comes down to your experience and the quality of it, which sounds like was the issue. I am looking in to why you had such a delay in receiving your food, as agree this is unacceptable.

Lastly, our bar does have a wide range of spirits and other drinks available, with a price list displayed. I appreciate this is an expensive round, but pleased that the barman dealt with this so smoothly.

Warm Regards
Louise Armstrong
Operations Manager
Ellenborough Park Hotel & Spa

Warm Regards
Louise Armstrong
Operations Manager
Ellenborough Park Hotel & Spa

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Reviewed 23 August 2017

We returned to Ellenborough Park for the second time to celebrate our wedding anniversary, and we had a fantastic time yet again. There are almost 1,000 5-star reviews for this place, and it is easy to see why. Everywhere is immaculately well kept, and everything works as it should. Staff are keen to please and are attentive without being intrusive. Upon check-in, we were allocated a room that was in an annexe within the grounds. When we asked for a room in the main building, one was found quickly and it was no trouble to switch. This was tremendous service. A refreshing drink would have been nice, otherwise our check-in experience was fine. Jonathon served us very well and he is excellent at what he does. We had dinner in the brasserie on one night, which was very nice. The service was great and the food was delicious and without fault. The bedrooms are spacious and very clean, and with great views of the surrounding countryside. We used the outdoor pool which was nice and warm, perfect for an English summer! So, why only 4-stars? Well, several reasons really. When we asked for bread at dinner we were charged £4 for a few lumps of bread and a bit of butter. Is this really necessary...? Drinks are also hideously expensive, so be aware (£14 for a G&T). We used the boot room to get kitted out for a walk up Cleeve Hill. Having the right gear to use is a great idea, but it was obvious that nobody cares for the boots as they were filthy, caked in dry mud and in poor repair (some had holes in). Surely someone can find the time to clean and treat the boots. The bedrooms are kitted-out with large bottles of 100 Acres products, with a clear notice that these are not to be removed from the rooms but can be purchased at reception. The concierge booked us a local taxi to take us to town, which was very good of them. Unfortunately it was raining whilst we were out and we weren't offered an umbrella. This may be a small detail, but it is little touches like this that set great hotel's apart from the best. Finally, we went to book treatments at the spa but were told they were fully booked for the duration of our stay. The hotel was nowhere near full, or even busy, so this was really disappointing. The spa desperately need to increase their capability to meet the demands for their services, especially from hotel guests, otherwise there is no point in coming to the hotel in the first place. Overall though, Ellenborough Park remains one of our very favourite hotels in the UK, and we will definitely go back again when we need a short break.

Room tip: Room 19 for a view of the race course
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Guzzi177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ellenboroughpark2017, Manager at Ellenborough Park, responded to this reviewResponded 17 September 2017

Dear Stephen C,

I was so pleased to read how much you enjoyed elements of your stay, and indeed past stays with us.

With regards to bread being charged, this is something which we do in the brasserie but not the restaurant, as it is not something which is essential part of meal but more of a sharing course/ starter listed on the menu.

An arrival drink as a touch is something which is being launched in the near future, so I hope that upon your next stay, you are able to enjoy this. With regards to the boot room upkeep & the lack of umbrella in the rain I couldn't agree with you more, and this is and should a minimum within the experience of the hotel. The boot room is being replenished and our Front of House Manager is ensuring that the cleanliness of the boots is kept up to a high standard that one would expect.

We hope to welcome you back to Ellenborough soon, and thank you once again for your review.

Warm Regards
Louise Armstrong
Operations Manager
Ellenborough Park Hotel & Spa

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Reviewed 23 August 2017 via mobile

We stayed here for a single night and wished we had had the time to stay longer. The fine dining was a real treat - the food was sumptuous, the wines were superb, the setting was grand and, above all, the silver service has become my new yard-stick. As expected, the rest of the stay was as you'd expect of a high-end escape to the Cotswolds that earned me lots of Brownie Points - simply superb.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank Eddy2Names
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ellenboroughpark2017, Manager at Ellenborough Park, responded to this reviewResponded 17 September 2017

Dear Eddy2Names,

It was a delight to read how much you enjoyed your time with us, and above all the 'brownie points' you received for choosing Ellenborough Park! We are continually evolving the hotel, and our service so hope that you shall enjoy future stays just as much!

Warm Regards
Louise Armstrong
Operations Manager
Ellenborough Park Hotel & Spa

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Reviewed 23 August 2017 via mobile

Took my mum for her birthday treat - time at the spa, lunch and a massage. I am a spa junkie, and was expecting great things from such a beautiful looking place. The massage was great, and the service in the bistro lovely.

Sadly everything else about our special day was very disappointing for a five star hotel with such rave reviews.

The spa suffers from a lack of TLC and a lack of attention to detail - including damaged furniture and walls, missing tiles in the jacuzzi, filthy floor under the lockers in the changing room, no cotton wool/ear buds, no plastic bags for wet costumes. These are small details, but are what makes a great five star spa rather than an average one.

The spa itself is very small so if there are more than two other guests in there you easily feel crowded out. The relaxation room is bright, no candles or music, so is a decent space to read a book but not to fully relax before or after a treatment.

The outdoor pool looks lovely but is a walk from the spa, is overlooked by hotel bedrooms and terraces (we had people on their terrace drinking, and kids dive bombing into the pool - the kids were great and very funny - nothing wrong with that at all, but it doesn't make for a relaxing spa experience!).

Lunch in the Brasserie was decidedly average.

The girls who did our treatments were lovely, but other than that staff in the spa and the hotel were stand-offish and unwelcoming.

One to miss if you love a great spa - plenty of far, far better places 😢

Date of stay: August 2017
Trip type: Travelled with family
3  Thank emmabO6780HD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ellenboroughpark2017, Manager at Ellenborough Park, responded to this reviewResponded 17 September 2017

Dear Emma B,

As a fellow lover of a fabulous spa day, I completely understand your words following your recent day with us.

Recently, we have had a new Spa manager join the team who has many plans for the spa itself. This includes a mini facelift and ensuring that the standards of cleanliness are consistent. The Brasserie where you had lunch is also having some cosmetic uplift so I do hope that you shall consider returning to us in the future.

I appreciate some of your comments are related to the size and location of the facilities, but if you do wish to return to us at some point please contact me directly and I shall arrange a preferential rate.

Warm Regards
Louise Armstrong
Operations Manager
Ellenborough Park Hotel & Spa

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