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Reviewed 4 weeks ago via mobile

Good location, Callum the barman was brilliant looked after us very well - customer service is obviously high on the priority list for Jury’s Inn. Room was also good, clean and no complaints. Will definitely return when I’m next in Southampton.

Date of stay: November 2018
Trip type: Travelled on business
Thank Navigator132611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Thanks for your review. I will be sure to pass on your kind words to Callum.

We hope to see you again soon.

Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

good hotel clean and well placed for the town centre, the restaurant is the highlight and Dave the supervisor really shows what great customer service is. The rest of the staff are happy and attentive great stay

Date of stay: November 2018
Trip type: Travelled on business
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Tony, Thank you for your review. i will be sure to pass your feedback about Dave on to him personally.

We look forward to welcoming you again soon.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Staff who seemed to ignore people waiting at the counter, wobbly dining tables and a toilet that unknowingly to us, backed up and left us with a nice present in the morning!Can't say any more than that really.Best advice - avoid the Southampton Jurys Inn.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank Stay56551750006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Thank you for your feedback, It is unfortunate that on this occasion Jurys Southampton has not lived up to our High standards. We really hope that you will join us again in the future and we can show you what we are able to offer.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

no cot in family room then arrived with dirty travel cot no cot covers or sheets. this was one of numerous issues during our stay.
no answer when calling down to reception on regular basis
no water in room
bed not made
dirty dishes and pizza box left in room for two days

Date of stay: November 2018
Thank Penelope P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Hi Penelope, I am very saddened to hear that on this occasion we have not met your expectations. Hopefully you will give us the chance to show you what we can do in the future.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Good hotel about 10 minutes walk from the shops/town. We parked at Grosvenor Square car park which was a 5 minute walk to hotel and cost about £10. We arrived about 1.30pm and were able to check in to the room early and room was nice and clean.
We went to town in the evening but was not too impressed with the bars so decided to go back to the hotel bar. So pleased we did!!! Amazing customer service from the two bar men George and Casey. They made great drinks, were very friendly, always smiling and we had a brilliant night at the bar. They are both a credit to the hotel and work very hard, thank you so much!!!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank frost80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, General Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Thank you so much for this review, I am so pleased to see that the interactions you had with George and Casey were positive. I will be sure to pass on this wonderful feedback to them personally.

We really hope you join us at Southampton again soon.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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