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“Drinks”

Brewhouse & Kitchen - Southampton
Ranked #55 of 808 Restaurants in Southampton
Certificate of Excellence
Cuisines: British
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Brewpub serving 70+ craft beers and ciders alongside a beer matched dining menu. We brew fresh beers every week, join us for proper roasts every Sunday!
Reviewed 2 June 2021 via mobile

Stella was so nice!!! She was very quick with her service and very funny! Will be coming back and recommending it just for her!

Date of visit: May 2021
Thank Clara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 36 of 1,162 reviews

Reviewed 1 June 2021

You pay mid-range food prices for Wetherspoons standards. Chicken was edible coleslaw had seen much better days and the chips were lacking in portion size.
You are also served your dinner on an odd metal plate that reminds you of eating on a campsite which may be a fair clue as to the standard of food on offer.
Beer was good though

Date of visit: June 2021
Thank Smithyeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2021

Visited on a Saturday evening in April, not long after the restrictions were lifted & we could meet in a group of 6 outside. Table was booked for 6 of us for 7.30pm. Upon arrival we were given a tiny uncomfortable bench when groups of 2 or 3 were sat on bigger ones .. not the best planning when allocating tables, but ok, we'd manage.

We started ordering drinks using the app, which shows everything available. Having ordered a bottle of Prosecco, & paying for it, the waiter then came over & told us they didn't have any bottles so our order had been refunded. We could have glasses of it though, so they obviously had some & they just didn't want to sell it in bottles. No apology, or offer of anything else. This happened several times throughout the evening with different drinks. At one point, we waited 35 minutes for a drink. When we asked what the hold up was, we were told the app had crashed & no orders were reaching the bar. So we asked if the staff could just fetch our drinks as we could show on the app what we'd ordered & paid for, but were told no, not until the order reached the bar their end. After 50 minutes, we got our drinks.

Food ordering. We decided to order starter and mains, & going through the app all orders had to be done seperately. So for the 6 of us, some of us had mains arrive before starters, some didn't get any starters until others had finished, some starters didn't arrive at all. Again when queried, we were told 'food just comes out whenever in the garden' Why not warn people of this then ? One of us didn't recieve their main until a good 20 minutes after the rest of us had finished. None of the food was very nice either as it had been taken back into the kitchen & sat under the lights.

The app was clearly letting them down, but whereas some of the staff were sympathetic & apologetic, most of them had no care whatsoever. This was my first visit here and i will not return. We all agreed we didn't cause too much of a fuss as it was the first time we had been together in a long time & we just wanted to enjoy our company & the evening, but otherwise we would have pushed for a refund.

Date of visit: April 2021
    • Value
    • Service
    • Food
1  Thank tinksc2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2021

We've been frequenting this pub since just before after the first corona virus lockdown we found that the old staff used to be so skilled and patient but now it is a shadow of its former self. We tried to visit at around 4pm on Wednesday 31st May 2021 to try and have a quick drink before we met family and were greeted by a lovely young man who advised us that he wouldn't be able to do a table for food but we'd be welcome to stay for a drink in the garden, just before he finished booking us in a man without any company logos on him walked around the corner and actually bellowed at the greeter that he had told him that if we didn't have a booking and we weren't allowed in. The greeter then tried to reason with the man that we only wanted a few quick drinks but he wouldn't allow him to speak, he just kept saying no I told you and actually swore at him. This is the worst I've seen staff treated ever. The poor greeter was extremely apologetic to us as the man just stared at him.

Well we actually decided to just take the backdoor to the garden (we'd already done the NHS thing) and the garden was almost empty it wasn't busy at all. We sat down, ordered drinks and were able to stay for an hour as we had planned and we left whilst we were there we decided to try and get the managers name and were told it could have either been Paul or Ben. Shame on whichever of those men it was, shame on them.

Date of visit: May 2021
1  Thank Pazzy199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2021

The food was mediocre, at best, and there were so few chips with my burger I left there ravenous and raided the cupboards when I got home. That wouldn't be so bad if it were cheap and cheerful, but it's a bit expensive too. We were gasping by the time we finally got drinks, and that took 4 attempts to get it right. I had a great night there because the company was ace, but it was despite the venue, not because of it.

Date of visit: May 2021
Thank 1969jln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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