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“Not the best value for money ”
Review of Marwell Zoo

Marwell Zoo
Ranked #16 of 72 things to do in Winchester
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Our 140-acre park is home to an incredible range of exotic and endangered species, in beautiful, landscaped surroundings. Just by visiting Marwell Zoo (owned and operated by conservation charity, Marwell Wildlife) you'll be making a big contribution to our projects to conserve species and habitats, both here in Hampshire and around the world. If you're loopy for lemurs, be sure to explore our Walkthrough exhibit, Lemur Loop. Opened this Easter, at a cost of £7.8M, our new Tropical House is the largest exhibit ever built at Marwell. Guests are be free to share the habitat and enjoy views of new, colourful and charismatic mammals, birds, reptiles, amphibians, fish and insects whilst learning about the flow of energy through life. Keep an eye out for new arrivals throughout the year too! Our £16-20 adult entry fee varies across the year and includes a voluntary donation of around 10%. Please check our website for full ticket prices.
Useful Information: Activities for young children, Activities for older children, Food available for purchase, Wheelchair access, Baby buggy parking, Bathroom facilities
Reviewed 2 April 2018 via mobile

Been to many zoos and this one just didn't make the cut was a good day out but the value for money wasn't great. The viewing areas for the animals were limited so couldn't get as close as you would hope except the penguins. The cafe staff as you come in the gate were useless couldn't get a simple order correct and had to charge the card twice to correct the order. The optional donation feels like it is forced on you at gate also made it all very awkward. Wouldn't bother returning so many better places.

Thank Stacey-marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarwellManager, Manager at Marwell Zoo, responded to this reviewResponded 4 April 2018

Hello Stacey-marie J, thank you for taking your time to leave us feedback about your visit.

We're sorry to hear you felt the zoo was poor value for money. With regards to the admissions cost, as we are an action orientated charity, all surplus from our admissions costs goes directly into conservation work here in the UK and around the world. We also aim to ensure our prices are in line with other similar attractions, so we are disappointed to hear you felt this was not the case.

We encourage guests to imagine Marwell Zoo as a walking safari. We advise taking a stroll around with a patient and watchful eye and imagine that they are trying to see our animals in the wild. With 140 acres of beautiful parkland to explore, and hundreds of animals to see, we suggest allowing 4-5 hours for your visit.

It's disappointing to hear you had a bad experience in our cafe; all staff at Marwell have an aim to deliver a warm and welcoming impression to all guests in order to contribute to a great experience. However, we are sorry to hear that you did not feel this was the case on this occasion. We do currently have a few new staff members in our cafes so it could be the case that they were still in training, we're sorry if this was an inconvenience for you however.

Our admissions team are expected to ask each guest at the time of buying their ticket, whether they would like to pay the extra 10% donation which goes to our conservation work, this is completely optional, although we apologise if this was not the impression you received during your visit.

We hope that with all the exciting developments we have coming up at the zoo that you will change your mind in the future, we would love to see you around the zoo again.

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176 - 180 of 2,482 reviews

Reviewed 1 April 2018

I am 10 year old girl. We went to Marwell Zoo today with my parents. Good thing there was no rain, the weather was cloudy and cold outside.The Meerkats and the yellow Mongooses were really playful, the Leopards, Snow Leopards and the Tigers were magnificent! The Giraffes were awesome,the Rhinos looked relaxed,and the birds were so pretty. The train ride was really enjoyable,waving to people who were walking nearby. But anyways,the whole zoo was very,very nice.The zoo was not too big,not too small.The atmosphere was nice,perfect place for animals who feel it’s like home. :) Well,I think it’s a best place for kids,couples and families. And a day out at Marwell zoo is a unforgettable day out with families!

Thank Balasubramaniam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarwellManager, Manager at Marwell Zoo, responded to this reviewResponded 4 April 2018

Hello Balasubramaniam R, thank you for your lovely review of Marwell Zoo!

It's great to hear you enjoyed the meerkats and yellow mongoose as well as our wonderful big cats. We're glad you were able to enjoy the train ride too, hopefully lots of people waved at you as you went past!

We're really pleased you enjoyed your day out at the zoo and that it was the perfect size for you as well as knowing how loved and well looked after our wonderful animals are.

Hopefully we'll see you back at the zoo again soon!

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Reviewed 31 March 2018 via mobile

Decided to visit Marwell Zoo. It was a cold afternoon so not all the animals were at their best. Initially I found it disappointing until I saw the Tigers, who truly saved the day! Magnificent. The rhinos were locked in so only saw a glimpse, but the giraffes were brilliant, as were the leopards. Downside: land train and railway wasn't operating so if you find walking uphill challenging like me, make sure they are running. Also seemed strange to have so many empty paddocks, and whilst there was a huge paddock with 6 ostriches in, by comparison, some of the larger animals seemed more confined (I assume there is a reason for this). It is over quite a large area so be prepared to walk a lot. Thought cafe was a bit overpriced..
Came away a lot happier and would recommend anyone to go..

Thank LadyMcD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarwellManager, Manager at Marwell Zoo, responded to this reviewResponded 3 April 2018

Hello LadyMcD1, thank you for your review.

We're glad our wonderful Amur Tigers were able to improve your day! We have a wide variety of amazing animals around the zoo, so hopefully you were able to see more of our incredible range of species.

The rhinos can be spotted from inside Wild Explorers, it is however more likely that they had chosen to be inside. We give our animals the option to relax in the indoor section of their enclosure when they would like to, or explore the outside when they wish.

Unfortunately we did have some technical difficulties with our land train last week, these are all resolved now. The rail train is also only running over specific dates, which can be found on our website. We're sorry you were unable to use the trains during your visit, hopefully the walking wasn't too much of an issue for you. A side note for if you do visit the park again, we do have wheelchairs available for hire at the park, we do however require require a £20 deposit for their hire.

We do have a few changes and moves going on around the park at the moment, however it is again unlikely the paddocks were empty. As mentioned our animals have access to both indoor and outdoor areas, so it could be that they had chosen to be inside at that point. In our Top Tips we do advise visiting the same enclosure later in the day if you are unable to see the animal on your first passing.

The ostrich are part of wild explorers, so the field you are referring to is also home to the white rhino, grevys zebra and scimitar-horned oryx. We’re constantly evaluating all of our animal enclosures and feel that they are sufficient in order to provide the animals with opportunities to seek shade, shelter, privacy when they want it, and fulfil their welfare needs. Larger animals, such as our big cats, have naturally planted landscapes, access to height, provision of water and shade. We have a program of enrichment to help stimulate animals within their environments which includes regular evaluation.

We're glad you came away from your visit happy! Hopefully we will see you around the park again soon.

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Reviewed 28 March 2018 via mobile

We went to Marwell Zoo today, and were presently surprised, the zoo is well presented and spacious in beautiful surroundings, there is plenty to do.

Thank yvonne o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarwellManager, Manager at Marwell Zoo, responded to this reviewResponded 3 April 2018

Hello yvonne o, thank you for taking your time to leave us a review!

We're glad you enjoyed your visit to Marwell so much and were able to see the beautiful surroundings and our amazing animals.

Hopefully we will see you around the zoo again soon!

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Reviewed 28 March 2018 via mobile

We went to Marwell Zoo to see the unusual animals that they have there.
We were also very lucky as it was the first day that the new tropical house opened which was fantastic.
It is laid out very well and easy to get round as my wife is disabled and used an electric powered wheel chair which for a change she was able to see everything.
We would strongly recommend anyone to visit Marwell zoo. It’s ideal for family’s as there are plenty of play areas and cafes etc.

Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarwellManager, Manager at Marwell Zoo, responded to this reviewResponded 3 April 2018

Good afternoon Peter P, thank you for your lovely five star review.

It's great that you were able to see all of our wonderful animals as well as out incredible new, £8 million, Tropical House. We're glad you found the exhibit easy to navigate with a wheel chair as well.

Thank you for your recommendation, hopefully we will see you around the park again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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