Check in process was very lengthy as system had been down all day, so there were long queues as everyone had to be shown to their rooms - but staff were good and we were able to secure a late checkout with no fuss. The room was comfortable - standard basic facilities - only issue was the fan in the bathroom not working. I see many complaints about the breakfast - we didn't order it as I'd read on the website what it comprised of and it was obviously not worth it...there are so many cafes nearby there's absolutely no need to take breakfast in the hotel and I'd advise others not to!

Loved the location. Loved the room. Check in was slow as simply not enough staff. Breakfast was dreadful, a bag dropped outside the bedroom. Will be back but not till brekkie is sorted, not sure why it hasn’t resumed as other hotels still serve breakfast and we are in August 2021 now!

I visited expecting due to covid regulations that our room would be spotless. It was dusty everywhere, although the pieces of card wrapped around everything said sanitised. I took a bath and under the soap containers were lots of old dirt and scum. The sink was dusty. The phone was dusty and dirty. The remote control was dirty, didn't look like it had ever been sanitised. Every surface was dusty. I tried to use the hairdryer and it didn't work. One of the glasses jn the bathroom had someboydbelses toothpaste stains all round and in it. I had breakfast delivered to my door at 7am (free breakfast provided) and by the time I wanted to eat it around 9 am my orange juice and yoghurt were cold. I could however book in at the restaurant and pay for a nice meal there, but from previous hotel reservations I assumed this is what was included in the package. I came downstairs to pick up one of the free hot baps and could get a veg sausage bap or egg bap. No coffee, but i could make a kenco instant coffee in my room and drink my warm orange juice.

There is no parking here, make sure to bring extra cash to park in the arenas multistorey.

Overall really not impressed by the level of hospitality. I felt like I was unwanted in the building, but they were very happy to take my booking.

The location is great which is the only decent point for the hotel, otherwise it was just like any other chain hotel that had started to become run down.