Absolutely beautiful hotel, staff could not do enough for us. Hand written Birthday card and cakes in the room on arrival. Food was beautiful in the Stanley’s bar and grill, Tracey couldn’t have been more welcoming and helpful. Will visit again
I went for a meal with my husband for his birthday. This is the 3rd time this year we have been and I have just received a parking fine for £60. We were not aware that you had to pay to park if you were only using the restaurant. We were in the restaurant for 1 hour and 18 mins and apparently the first hour is free. I Rang up and spoke to A J who is duty manager and he was the most unhelpful person I have ever spoken to. I asked for head office wich I was not given as they deal with all matters on site. I will definitely not recommend this hotel again to anyone.
Superb place good location, super smooth pleasant check in. The room was outstanding and very spacious and comfortable in fact it was huge. Food is just as good. Plenty of secure parking but you have to pay for parking. Would not hesitate to stay again.
We stayed in room 221.
Let’s start with the positives.
Nora checked us in and she was so warm and friendly but professional at the same time. Great start. We arrived early so thought we’d check our bags in and head out. Davy checked in our bags and was kind enough to give us a vast amount of information. Where to go, what to see. He had a great knowledge of his city and was able to answer any of our questions and then tailored the map to suit our needs. After spending the morning in the city we came back to get room keys and see our room. Getting out of the lift and seeing the corridor leading to our room I was genuinely impressed at how grand and beautifully restored it was. We opened our room door. I loved it, right up my street. The way it had been restored with its fabulous brick roof and the ‘corroded’ looking pipes mixed so well with the spacious and almost utilitarian furniture. For me, it’s spot on. The bathroom is another spacious area, the shower is huge, the bath is a massive bonus. I love a soak in a bath after a day of walking. I can’t comment on the rest of the hotel yet but, I have high hopes. Plus it’s lovely and clean. Another tick ✔️ from me.
Negatives. A tiny bit of veneer is coming of the bedside table. The window (outside) could be a little cleaner. Maybe a soft close toilet seat? But that’s a personal preference. But let me finish by saying these issues are minuscule and not really any sort of problem as far as I’m concerned.
Excellent service and loved the hotel. Great advice from Dodi who was very helpful and gave advice on liverpool and what to be doing while staying and helped with our car when a bird had messed up. Altogether brilliant hotel and we will be back soon.
