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Park Plaza London Waterloo
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Reviews (1,821)
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1,112
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Reviewed 1 April 2018 via mobile

This was my first stay at the hotel. Very modern. Rooms equipped with technology - remote control for lights, window blind etc and a nice change, full Sky TV. Very nice bathroom, but I didn’t find the shower all that great. More than passable though. Lovely huge bed. We ate in the hotel for dinner and it was very good and pretty reasonably priced. Although this hotel is a little further away than where I normally stay in London when on business, I’d definitely go back. I was told breakfast though is £25 which is very steep, so skipped that in favour of a Pret breakfast!

Stayed: April 2018, travelled on business
Thank Frequent_Flyer1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbilal2017, General Manager at Park Plaza London Waterloo, responded to this reviewResponded 3 April 2018

Hi Frequent_Flyer1234,

We very much appreciate your comments about our modern guest bedrooms and dinner at our Hotel. Please note we offer a wide range of options for breakfast, including Full English and fresh Continental items with unlimited teas and coffees from our Breakfast room and A La Carte selection from our Florentine Restaurant. We also offer handpicked selections for breakfast as an alternative from our Illy Caffé.
We look forward to welcoming you back on your next business trip.

Axel Krueger
General Manager

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Reviewed 1 April 2018 via mobile

Good location, right across from Lambert North Tube. Mins walk to the London eye, and around 45mins ride to Heathrow. Convenient store and some restaurants right around the corner.

Got executive double room, pretty spacious. Check-in was a bit slow, but staff was very attentive, and provided a lot of info. Also informed us that a lot of kids were staying during Easter, thus moved us to the area with less kids. Maintenance/housekeeping was efficient when something was down or missing. However sound proofing wasn’t ideal. Can easily hear water pipe running, vacuuming, footstep stomping. Housekeeping seemed to start awfully early on some dates at 6/7ish, even on a sun. Hard to sleep in.

Overall not bad at all.

Stayed: April 2018, travelled as a couple
1  Thank Mel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilaria D, Manager at Park Plaza London Waterloo, responded to this reviewResponded 3 April 2018

Hi Mel Cm,

Thank you for sharing your feedback. It's always great to hear such amazing compliments regarding our location and rooms. Thank you for your feedback regarding our check in service. Please note that your feedback will now be reviewed and communicated back to our team. I am pleased to hear you were impressed with our team. I will make sure to feedback you compliments back to our reception and house keeping team. I am sorry to hear about the issues you experienced with the noise. Please note that your feedback will now be reviewed and communicated back to our team. Thank you for your feedback regarding our housekeeping. Please note that your feedback will be reviewed and communicated back to our housekeeping tea. We hope to have the opportunity to welcome you back with some improvements to follow.

Axel Krueger
General Manager

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Reviewed 31 March 2018 via mobile

Stayed here for 1 night and wasn’t disappointed. Friendly staff all round. Great view from our room.Had our son with us who is 2 and there was loads of kids activities going on to keep him entertained. Overall great place to stay. Will definitely be returning.

Stayed: March 2018, travelled with family
Thank Roxlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbilal2017, General Manager at Park Plaza London Waterloo, responded to this reviewResponded 3 April 2018

Hi Roxlj,

I am delighted to hear that you enjoyed your experience at the Park Plaza London Waterloo and we did not disappoint! Thank you and the family for staying with us and we look forward to welcoming you again.

Axel Krueger
General Manager

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Reviewed 31 March 2018 via mobile

I stayed at this Park plaza property for 20 odd days
Plus- very nicely located, Close to westminister and metro Station, lots of nice eateries near by
Rooms are big with all modern amenities
This property is quite modern in terms of other Park plaza properties
Minus- Service is not at in par with a hotel with brand name like Park plaza
Food is quite expensive, we stayed for 20 days and they didn't offer us water or any complimentary breakfast which is a norm for any business travel

Stayed: October 2017, travelled on business
Thank sibasish_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilaria D, Manager at Park Plaza London Waterloo, responded to this reviewResponded 4 April 2018

Hi sibasish_11,

Thank you for sharing your feedback. We are so pleased to hear you were impressed with our location, rooms and decor. I am sorry to hear that you was disappointed with the service you received. Please note that your feedback will now be reviewed and communicated back to our team. Thank you for your feedback regarding breakfast not being included within your package. please note that we do take your feedback in mind and your comments will now be reviewed and communicated back to our team. We hope to have the opportunity to welcome you back again soon.

Axel Krueger
General Manager

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Reviewed 30 March 2018 via mobile

This hotel has a dark, contemporary design with big windows. The room was large and light. Some details seemed odd like the hot/cold tap that was mounted wrong but it is just a detail. They have a roof terrace I would have loved to use if the weather would have permitted it. The breakfast was abundant and good. Especially the staff excelled in their kindness and service mindedness. I wouldn’t hesitate going back to this hotel.

Stayed: March 2018, travelled on business
Thank Johan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbilal2017, General Manager at Park Plaza London Waterloo, responded to this reviewResponded 3 April 2018

Hi Johan R,

Thank you for your review, we are pleased to hear such your kind words about our staff and I will be sure to share this feedback with the entire team. Sounds like you need to come back to try out the roof terrace... we look forward to welcoming you back at the Park Plaza London Waterloo.

Axel Krueger
General Manager

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