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“no big complaints, but service not very personal”

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Apex London Wall Hotel
Ranked #46 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 24 June 2012

After an email correspondence with the General Manager in advance to my stay I was hoping to at least find a little note on my room from the management. Nothing!
Check-in (and check-out) and room-service were efficient and quick, but no highlights regarding personal service and attention.
The room and bathroom were big in size, but small in creating a warm atmosphere. Besides this there was a very unpleasant smell in the bath room.
The hotel should really concentrate on giving each guest the feeling of being special not to be just one of the many checking in and staying each week.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
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2  Thank BMactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Guest,

Thank you very much for providing this feedback. I was delighted to read of your positive comments regarding the efficiency of service during your check in and check out and the size of bedroom which like yourself a number of other customers have commented favourably on.

I was however most concerned that you felt we did not deliver on the more personal service touches. At Apex London Wall we are extremely proud of our service reputation and always endeavour to go the extra mile for our customers ensuring they feel “home away from home”. This is something that we work on daily with an ambition of consistently exceeding our customers’ expectations and I am disappointed that on this occasion you felt we have fallen short of this benchmark.

Overall the hotel receives many positive reviews regarding our personal, friendly and professional service and I believe that your experience was not atypical of that which many previous guests have enjoyed. I would welcome the opportunity to host you again on any future visits you may have planned to the city and will ensure your stay is more comfortable. I will send you a message separately.

I do hope we will have the pleasure of being of service to you again and to welcoming you back to the Apex London Wall Hotel.

Yours sincerely

Simon Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,474 - 1,478 of 1,967 reviews

Reviewed 24 June 2012

Stay at this hotel if you want to be in this location and want a nice room. Service was really good. Rooms are clean with large beds, flat screen TVs, and new/remodeled look. Bathrooms have perfumed soaps and lush towels. The robes are really nice. Some free snacks, like Pringles and jelly beans. Coffee, tea, and water are also free. Wifi is free and works pretty well. 24h gym. Location is in the City of London, convenient to financial district and many tourist attractions. Easy walk to Millinial Bridge and St Pauls. Also very close (500m) to Livrpool st station, which has rapid transit to Stansted airport as well as other lines. Few drawbacks: rooms are not large, just large enough for big bed; expensive, though not for London; the temperature in the room kept going from too hot/too cold. Also,the chair was not on rolling wheels which was a little annoyance for me. The neighborhood pretty much shuts down on the weekend it seems. Bar/restaurant on ground floor.

Stayed: June 2012, travelled as a couple
2  Thank Hitcher84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

This hotel is very conveniently located (15 minute walk to the Tower of London, where I picked up the hop on / hop off bus tour). The hotel staff were extremely helpful and wonderful. The room was very comfortable, and I had everything I needed. I have nothing negative to say at all. A wonderful experience!

Room Tip: I had a room on Copthall Close, which is a dead-end alley, so it was very quiet!
  • Stayed: June 2012, travelled solo
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3  Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2012

In summary, this is an excellent hotel. The room was clean, comfortable, modern and well-equipped. The staff was friendly and generally helpful. The location was quiet yet convenient. The value was exceptional.

Specifically, here are the details:

The pros:
-The hotel is very modern, yet very comfortable. Attention to detail was evident in the lobby, hallways and rooms.
- The room (Superior King) was large and had everything that a business or pleasure traveler could ask for, including a large soaking tub and a seperate large walkin "rain" shower.
- The bed was supurb--not too hard and not too soft.
-The wireless internet was convenient to log on to, fast and consistent. (But be aware, only one device per room)
-The fitness room/gym was clean and well-equiped with eveything you would need for a great workout. (but remote controls to change TV channels were missing and channels could not be changed manually)
-The location is in the financial district which is superb if you like being away from "the action" for a quiet night's sleep, but close enough to get everwhere ("the hot spots") within a matter of minutes (at least three underground stations within 5 minute walk and numberous bus stops even closer). Its also just a 10 minute walk to London Bridge, the monument or the Tower Bridge. (But be aware most of the businesses and restaurants immediately surrounding the hotel are closed on Saturday and Sunday)
-The staff was great. While a couple were a bit "green" and seemed to be training thus not aware of certain things (i.e. lobby internet log-in code; nearest restaurants, etc.) there was always a more knowlegable person around
-The restaurant is very nice. The breakfast was tasty and reasonably price. The staff was very attentive and responsive (one hiccp though...see below...)

The cons:
Not much bad to say at all...except...
- It would be nice if the in-room internet allowed for more than one device to be attached at a time. In these modern times, its become a much needed convenience
- I arrived in the restuarant at 11:03 AM on Sunday morning and requested breakfast. Right before I sat down, the resturant manager informed me that because they stopped serving breakfast at 11:00 AM, I could only order from the lunch menu. This was a bit inhospitable for such a first class hotel and an annoying ending to an otherwise near-perfect stay.

Overall, great hotel, great stay and great value. It is my hotel of choice when in London and I highly recommend it.

Room Tip: the "01" teir (i.e. Room 201) was excellent
  • Stayed: June 2012, travelled solo
    • Value
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2  Thank Kclu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2012

We stayed one Saturday night because my husband was working late in the City, so his company paid for the room and for his breakfast.

I can't say I thought much of the decor, which is fairly modern and dark, but everything else was great.

- Huge bed
- Nice firm mattress
- Luxurious pillows and duvet
- Large bathroom with double sized shower
- Beautifully clean
- Helpful, friendly staff
- English breakfast was well-cooked and delicious

Because the Central Line (underground) was down it was a bit of a hassle to get to Covent Garden the next day to do touristy things but it was doable. The area around London Wall is dead at the weekend!

We would stay again at this or another Apex hotel.

  • Stayed: June 2012, travelled on business
    • Value
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Thank Gina_E_Langridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apex London Wall Hotel

Address: 7-9 Copthall Avenue, London EC2R 7NJ, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 1,072 Hotels in London
Price Range: RM775 - RM1,957 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Apex London Wall Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Situated near the Museum of London, the Barbican Centre and St Paul’s Cathedral, Apex London Wall Hotel is accessible and conveniently located. Liverpool Street Station and Moorgate are just a few minutes’ walk away so you’ll be ideally placed for a business or leisure stay. The hotel has 89 rooms and suites, which are all modern, spacious and equipped with amenities. Each room features a 40” LCD TV with Sky Sports channels, complimentary high-speed Wi-Fi and Elemis toiletries. Take advantage of the hotel’s fitness studio to keep fit during your break or taste some of the city’s best food at Off the Wall Restaurant, where a variety of European inspired dishes fill the menu. Above the exceptional facilities and convenient location, it’s the warm, friendly welcome that ensures your stay is perfect at Apex City of London. ... more   less 
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