Thank you - unfortunately the stay was not satisfactory and the Apex London Wall Hotel service was not at a Four Star level - neither meeting your advertised, published and promised standards nor my expectations upon referral - accordingly the matters worrying me have been directed to your Chairman and Board Directors for rectification and response. these were detailed in a letter plus attachments before I left and handed to the Concierge for posting personally to the Chairman.
Until I am satisfied that more than passing reference by management has been made to my Feedback relevant to the various matters raised - e.g. cleaning, privacy and the disturbing of guests, inability to meet simple photocopy requests, assuming a right to letters addressed to others, inability to understand your own telephone messaging/voicemail systems, safety and comfort of older persons using the bath and shower ... denial of access to a room 321 for a period - a room which had not been cleaned for nearly two days .... lack of initiative in resolving issues as they arose etc NB all issues submitted in writing over three days ... then I cannot reasonably encourage others to use the Apex Hotels Limited services.
- Free Wifi