Visited with my family as part of a birthday celebration. Had a pre-booked time slot but the queue was extremely unorganised with staff having no control. There were no indications to which time slot was being admitted and we were left to stand to the side in the pouring rain to wait.
Once inside the experience was spoilt by other visitors having no awareness of who was around them and blocking access to a lot of exhibits.
The lack of staff inside meant that there was no organisation and no way to manoeuvre around easily.
When we finally foind our way out we were left to carry our wheelchair down a flight of steps.
Having been here previously I was looking forward to coming here but felt that the visit left us feeling angry and put a downer on the day.
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