being a man, hair is very important to us. so i decided to treat myself being down in London to a haircut, being a barber myself and giving the best haircut and customer service experience possible i expected the same, i was very much wrong. i was greeted with a warm welcome but was not offered a drink which i thought was weird. sat down and waited 10 minutes over my appointment time once sat down i explained what i wanted doing with my hair and asked the barber what he recommended, but he seemed to brush off his opinion almost not caring and said 'ill just do that'. the fade i got was not a decent enough standard for a barbers in Mayfair and the pricing of the haircut. i asked for the ends off and once dried for weight to be taken out, i had to remind the barber twice to take the weight out and he didn't take the ends off so i left with split ends still in my hair. to top it off he was slamming the characters of certain wealthy clients he has, which made me feel very uncomfortable and was very unprofessional. i left the chair unsatisfied, when going to pay i was charged 70 pounds not 50 pounds which i understand is for the director but i was not informed of this. if informed it would have been no problem. as an overall for the standard of the spa and the haircut and pricing and the experience, i expected top service and a top haircut and a great experience but was very let down. quality of haircut needs to improve and customer service and also the general experience. i cant say that i would go back if i can go somewhere for less money and get a better haircut.