Hotel 41 is simply divine. But it’s not the fabulous rooms, the amazing Executive Lounge, the exclusivity of it that makes this hotel simply stunning. It’s the level of service almost unparalleled in any other London Hotel that makes this place exceptional.
We came to Hotel 41 for 10 days for the Diamond Jubilee celebrations and for London in general. We wanted luxury, pampering and a great location. Hotel 41 is right across the road from Buckingham Palace, and about one block from Victoria tube station. Check-in was smooth and professional, and it started the way it went for the whole of our stay – everyone knew our name and we were never anonymous. We were treated professionally but with personal attention and always with a smile. Perfect.
First the rooms. We had a Junior Suite – split level, impeccably decorated in black and white. The attention to detail is fabulous. Soft white towels and robes and Penhaligon bathroom products. The ice and olives delivered nightly. A pillow menu. A shoe horn and a pair of scissors and a drawer full of minor stationery needs and… well, this place has thought of everything. There wasn’t a single thing we could fault with the room, both aesthetically or in terms of requirements for comfortable living. The bed was great. The chairs were comfy. Quirky decorating touches and a spa bath with a TV set (encased in glass). Nightly turn down service with little Union Jack chocolates on the pillow (it was the Diamond Jubilee!). I am raving, and rightly so.
We breakfasted every day in the Executive Lounge. The lovely Sneja served us most days. She remembered our order and got it right – the poached eggs were cooked to our taste, and when she heard that we liked certain juice or tea, that’s what we got. ‘Your tea is a bit cold – let me get you some more’. A selection of lovely jams. We dined in-house one night and the food was plentiful and well prepared. The ‘plunder the pantry’ service served us well, too – we went several nights to the theatre, and afterwards had cheeses and ham and smoked salmon and salad and breads and ice cream. Lovely idea and everything was fresh.
The Executive Lounge is an oasis of calm. Recent magazines and lots of books. Comfy lounges to sit on. Champagne and canapes if you want them, or coffee and home made cookies.
But no matter how great everything else is in this Hotel, it’s the service and the staff that make it memorable and above anything else in London. This is more than having a great concierge available (which I expect from any great hotel) – this is like having your own team of staff who not only respond to your needs, but also anticipate them. For example, we received a ‘guest preference’ questionnaire before our stay (lovely touch) and indicated that my husband cannot drink cow’s milk and needs ‘lactose free’ milk (soy if that’s all that’s available). When we arrived we discovered that they had arranged for 2 different choices of lactose free milk as well as soy! Frederic (who never seemed to sleep) and Monika were amazing – theatre tickets and transportation and arranging to post a parcel and arranging a dentist appointment within 20 minutes! We were even invited to watch the ‘Jubilee Flypast’ from the roof of the hotel with the staff – a special memory we will treasure forever.
During our stay, we went to the Lanesborough Hotel for afternoon tea. I have to say that that hotel was amazing, but the staff were so stiff and formal (after the professional and personalised service at Hotel 41) that we knew we could never again stay anywhere else in London. We loved chatting to the staff and truly valued their attention and service during our 10 day stay.
An amazing place. Just go – you won’t regret it.
- Official Description (provided by the hotel):
- Luxury hotel with club-like atmosphere & 21st-century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London