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18 - 23 of 755 reviews
Reviewed 20 June 2018 via mobile

Here today for a conference

Let me start by saying the staff were great but no way an event comprising 400 people should be hosted in the venue

Crushed in

Big queues for coffee etc

Food great - when we finally got some

Queue for toilet stalls

WiFi didn’t work at all and 4G signal swamped consequently

Nice hotel though

Stayed: June 2018, travelled on business
Thank MJH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, Director of Operations at Jumeirah Carlton Tower, responded to this reviewResponded 21 June 2018

Hi MJH1,

Thank you for taking the time to review your experience.

I’m so glad that you were pleased with the staff and food at the conference you attended at our hotel.

I appreciate your feedback greatly regarding the event. There were 300 attendees at the conference you attended, and due to the nature of the event (lots of screens and exhibition stands) I appreciate that this may have been cosier than normal. Rest assured that our staff are aware of your concern and they are looking into ways that similar issues can be avoided in the future.

Please do visit us again and allow us the opportunity to make it up to you.

Best wishes,
Paul Skinner
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

We stayed here for our 20th anniversary and let me say that the entire hotel experience was absolutely fabulous. The team that works here is top notch! The bell hop service, door men, front desk, house keeping, room service, pool attendants and restaurant staff were superb. We were coming and going at all hours of the day and evening and the service was consistent. To the manager, you have an excellent team working for you and some of the nicest people we met in London. And I want to thank the staff for recognizing that it was our 20th anniversary. You went above and beyond. The next time we visit from the U.S., we will be staying with you. We can only hope the rest of our European vacation is as wonderful as our stay was with you.

Stayed: June 2018, travelled as a couple
1  Thank jennifer b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, Director of Operations at Jumeirah Carlton Tower, responded to this reviewResponded 18 June 2018

Hi jennifer b,

Thank you for your lovely review.

I'm so pleased that you were 'wow-ed' by the service that our team of dedicated colleagues deliver. Everyone here takes pride in what we do and it's through feedback like yours that we continue to always try our best.Your review makes a difference to us and it is incredibly helpful as a way to introduce others to the five star service that we provide.

I do hope that you both had an enjoyable 20th anniversary visit, and that you make the most of the rest of your European trip.

Best wishes,
Paul Skinner
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Great place, location and a truly 5 star experience.
The barbers an experience all of its own on the 2nd floor, great history lesson.
Beds are tough to get out of, Just too comfortable.
Thanks to Peter the GRM even enjoyed the bar.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank frankie567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, Director of Operations at Jumeirah Carlton Tower, responded to this reviewResponded 18 June 2018

Hi frankie567,

Thank you for visiting our hotel.

I'm so glad that you had a chance to visit the barber we have in the hotel (Nicholas of London). There's nothing better than a fresh trim - especially when you don't even have to leave the building! Did you know that we also have an on site tailor who can create bespoke garments?

I'll pass on your best wishes to Peter. Do come and see us again soon.

Many thanks,
Paul Skinner
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

We stayed in a basic room after attending a family wedding at the hotel. Good size room, comfortable bed, facilities in room of high standard. Breakfast buffet had excellent selection as did a la carte menu. Very good service from all staff. Well located hotel for Knightsbridge stores and Hyde park. Would highly recommend.

Room Tip: High floors are quieter and good views over city.
Stayed: June 2018, travelled as a couple
Thank Eva E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, Director of Operations at Jumeirah Carlton Tower, responded to this reviewResponded 15 June 2018

Hi Eva E,

Thank you for sharing your experience with us.

It's fantastic to hear that you had a pleasant stay and enjoyed the service, breakfast, location and room.

I hope you had a nice time at the wedding.

Best wishes,
Paul Skinner
Director of Operations

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A TripAdvisor Member
23
Reviewed 7 June 2018 via mobile

Thank you to all the staff and in particular to Sorina for looking after us . Breakfast at The Jumeirah Carlton Tower Rib Room is always at a very high standard with plenty of choice ! Sorina always remembers what we like to eat and drink and is always smiling!

Stayed: June 2018, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, Director of Operations at Jumeirah Carlton Tower, responded to this reviewResponded 8 June 2018

Hi there,

Thank you for taking the time to review your stay.

I'm so glad our lovely Sorina looked after you so well.

Please do visit us again soon!

Many thanks,
Paul Skinner
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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