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“Great service and views - small rooms” 4 of 5 bubbles
Review of The Tower

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The Tower
Ranked #262 of 1,087 Hotels in London
Certificate of Excellence
Buxton, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great service and views - small rooms”
4 of 5 bubbles Reviewed 12 March 2012

We stayed here as a group of friends - we were on a deal so found the hotel excellent value for the price we paid. We enjoyed a wander around St Katherine's dock and used the hotel as a base for much sightseeing. Service was very good, helpful staff and the food we enjoyed in the Brasserie was good quality and well presented - the loos there were fab!
The only criticism, the rooms are quite small and the beds moved as you tried to get in, but other than that, very comfortable.
Just seen another review stating the alarm went off in the night - this happened when we were there too unfortunately.
I'd definitely stay again but only if I could get another similar deal.

Room Tip: Don't be afraid to ask for a room with a view - my friend did as the trip was a gift for her sis...
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BobbysGirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Tower, responded to this review, 22 March 2012
Dear Reviewer,
Thanks for taking the time to post,
I’m pleased to read you used the hotel as a base for sightseeing and enjoyed the local area.
It’s great to read that you enjoyed your meal in the Brasserie and found the dishes well presented and of good quality. We run promotions throughout the year so do check our website for similar deals.
I hope to be able to welcome you back again soon.
Kind regards
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,802)
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English first
London
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 10 March 2012

Between wonderful Tower Bridge and St Katharines Dock, the Guoman is an imposing blight on the London skyline. A 2006 BBC survey voted it the second ugliest building in London.

All communal areas in the hotel are sprayed liberally with a wretch-inducing perfume "aroma" that smells like cheap air freshener. Whilst the staff are friendly and efficient, the rooms are over-priced and shabby.

I'll be happy to see this place demolished and replaced with something that suits the surroundings.

  • Stayed March 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chrisbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
573 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
4 of 5 bubbles Reviewed 10 March 2012

I had the misfortune to turn up at the Hotel a the start of February 2012 when the Hotel had suffered a power cut and were having to book everyone in manually. The staff were lovely and apologetic and were handing out wine and soft drinks to queuing guests for free. I was on a cheap deal but had been told Id have an upper room with a good view. I had a pretty good view but on the first floor so I got noise from the taxi rank. After the snow arrived, the fire alarm was set off at 11pm and myself and other people on my floor were unsure what we should do as the stairs down were not easy to find. As it happened the alarm stopped ringing shortly but no staff contacted to put peoples minds at rest. On leaving, I found out that some charming guest had been smoking where they shouldnt have been doing and set it off.
I also suffered from a London cabbie surprisingly, talking loudly on his mobile phone early on the Saturday morning, to the extent I could hear what he was saying. On complaining to reception, he was obviously advised, because when he finally left he sounded his horn repeatedly!!! And he gets business from the Hotel??!!
The ground floor breakfast restaurant has a lovely view of the bridge and serves a good buffet breakfast. Staff are almost too helpful! My room was large, clean, with tea making facilities, nice bathroom, very comfortable but becoming tired in places. But still very nice and such a fantastic location for visiting London.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Gail T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Tower, responded to this review, 13 March 2012
Dear reviewer,
Thanks for your post,
I’m glad that despite the power cut we were experiencing upon your arrival the team were able to manage a difficult situation positively. It's great to read you enjoyed your breakfast in our Brasserie with views over looking the Thames and Tower Bridge.
I hope to be able to welcome you back again soon.
Kind regards
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
128 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

I took advantage of a winter promotion and stayed for two nights, and would have loved to stay longer! Upon check-in I was given a free upgrade, and the staff were very friendly and informative. I was in room 545 which had a breath-taking view of the bridge, and was especially enchanting at night.

The room was quite compact but as it was only me I didn't mind. The bathroom was clean and tidy (with a button for underfloor heating), and the bed was very comfortable once I'd removed the many pillows and cushions! The window ran the length of the room and the view was just incredible. The room had the usual facilities of a TV, hairdryer and tea/ coffee-making equipment, and it also had an iron and ironing board.

It was quite busy upon check-out time but there was a member of staff who happily walked down the queues to collect room keycards.

The hotel is about an 8 minute walk from Tower Hill tube station and between there and the hotel there is a row of bars and restaurants, which are quite lively, and a Starbucks.

  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank blaqkgloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Tower, responded to this review, 13 March 2012
Dear reviewer,
Thanks for your post,
I’m delighted to read you enjoyed your stay with us and took advantage of our recent winter promotion. It’s great to read that you found the team to be friendly and informative and that queues on check out were positively managed.
I hope we’ll have the chance to welcome you back again soon.
Kind regards
Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Ireland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 March 2012

Firstly great location for the tube, Tower Bridge and Starbucks coffee. Concierge were more than helpful, really could have not done enough for us. We checked in early and had advised the hotel of this in advance which was acknowledged. We were put in room 113 - just do not accept that room under any circumstances. It is dated and offputting. Really it lets the hotel down. I called reception and was told that I had booked a 'standard' room which I had but this was below average. We were moved to the 3rd floor and this was much better. Overall the hotel is clean and efficiently run, internet access is a rip off.

Room Tip: Do not accept room 113!!!
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Penny2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Tower, responded to this review, 13 March 2012
Dear reviewer,
Thanks for your post,
It’s great to read how helpful concierge were; we receive consistently positive feedback about the team so I really enjoyed sharing your comments with them.
We are in the process of updating our bedroom product and the standard rooms are part of this ongoing programme however I am glad that the reception team were able to arrange an alternative room.
Kind regards
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tower

Property: The Tower
Address: St Katharine's Way, London E1W 1LD, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#194 Luxury Hotel in London
#201 Romantic Hotel in London
#224 Family Hotel in London
#292 Business Hotel in London
Price range (per night): RM742 - RM1,562
Hotel Class:4 star — The Tower 4*
Number of rooms: 801
Official Description (provided by the hotel):
Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more   less 
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Also Known As:
The Tower Hotel London
The Tower London
Hotel Thistle
London The Tower

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