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Reviewed 31 December 2017 via mobile

Friendly professional staff. Room was to the front. External noise was a problem until about 2am. Very small room and cramped, ok for one person but not for two. Walls were thin so you can hear others. Bed was small and you felt every movement. Sleep was difficult. Bathroom small and sink partially blocked. Breakfast was ok and varied for star rating. Overall the experience was disappointing, probably won't stay there again.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank Dave186305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWC H, General Manager at Best Western Corona, responded to this reviewResponded 8 January 2018

Dear Guest,
Thank you for taking the time to share your recent experience at our hotel and for staying with us.
While we appreciate your kind remarks regarding your overall hotel experience, I am sorry to learn that your overall stay was not the Best.
A favourable guest experience is substantial to our entire team who takes great pride in rendering impeccable services and products. Rest assured, your comments are taken very seriously and this will be used for review.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better experience in the future.

Kind Regards,
Ishan Karu
General Manager
Best Western Corona Hotel (Lefar Hotels Ltd.)
85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017

After a day out on the cold and suffering from a heavy cold, it was a pleasure to arrive here with a warming welcome and a very snug, warm room.
The single bed was very comfortable and I got a good night's sleep as the room was to the rear of the hotel, so no external noise.
Bathroom was quite small with a compact shower and small washbasin. Toiletries and towels supplied.
The breakfast has improved since my last visit with more hot items on offer and a good continental selection.
The hotel is in a good location for Victoria, with Pimlico Underground being a short walk away.
The staff here are welcoming and friendly and with good value rates in winter this is a hotel worth returning to.

Date of stay: December 2017
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWC H, General Manager at Best Western Corona, responded to this reviewResponded 8 January 2018

Dear Guest,

Thank you for your kind comments regarding your experience we are indeed so Happy!

We take great pride in offering extraordinary experiences to each and every one of our guests.

With that said, thank you again for letting us know how we’re doing.

Please come back and see us again soon!

Kind Regards,
Ishan Karu
General Manager
Best Western Corona Hotel (Lefar Hotels Ltd.)
85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

Had a great time in corona hotel.reception staff great.our room very very good.kept clean every day with tea coffee biscuits bowl of fruit and bottles water.buffet breakfast nice.full english/continental.great breakfast all stall very good just want to thank Christina manager for looking after us.see u all very soon we call it home from home.tks.florence+Alexander irvine.xxx

Date of stay: November 2017
Trip type: Travelled as a couple
Thank Eric I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWC H, General Manager at Best Western Corona, responded to this reviewResponded 8 January 2018

Dear Guest,

I was absolutely thrilled to read your lovely review.
We do strive to ensure that the service provided by our team is consistently outstanding, and it is a genuine delight for me to read about the memorable moments our team members create for our guests.

It is always such a pleasure for me to share such kind words with them, and I will ensure yours are passed on to Kristina our Housekeeping Manager. I am blessed to have a great team in Corona
We are so glad you had a memorable stay and “words” - we call it home from home
Looking forward to welcome you back soon.

Kind Regards,
Ishan Karu
General Manager
Best Western Corona Hotel (Lefar Hotels Ltd.)
85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

We thoroughly enjoyed our 3 night stay. The front desk staff and breakfast servers were so friendly and helpful. Our room for 3 was a little small but well kept, clean and quiet. The location is great, not much traffic noise, and close to Pimlico and Victoria tube stations. The breakfast buffer was very good with cooked and continental breakfast items. If the room for 3 was not as compact, we would rate this 5 stars.

Date of stay: December 2017
3  Thank keithn848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWC H, General Manager at Best Western Corona, responded to this reviewResponded 21 December 2017

Dear Guest,
Thank you for your detailed review. I am delighted you were not disappointed with your choice and enjoyed your 3 nights stay with us at the Best Western Corona Hotel London Victoria.

We are proud to provide our guests with a high level of service and comfort during their stay and I am very pleased you experienced this and reflected this in your feedback.

Starting a Day – we make sure we have a great choice and freshly cooked full English breakfast to all our Guest, are staff has a passion for that.
Thank you very much for taking the time to complete a review.

Kind Regards,
Ishan Karu
General Manager
Best Western Corona Hotel (Lefar Hotels Ltd.)
85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

The hotel is 5min walking distance to Victoria Station and is conveniently located in between Victoria underground station and Pimlico underground station. Belgrave Road is a lively road with lots of small hotels, a couple of restaurants, convenience stores, government offices and a school... its very quiet in the night. Its a safe neighbourhood and you can walk in the night to the shopping centre over Victoria Station.

The staff are very friendly, helpful and focus on customer needs. Easy check in and check out. The receptionist helps you carry your luggage to the room; Hotel has elevator. Hotel appears recently renovated. Wifi is available throughout the hotel. There is a PC in the lobby.

Breakfast buffet is excellent; loved the vegetarian sausages! lots to eat..the usual...scrambled, fried eggs, fruit, juice, cereal, coffee etc.

The room is pleasantly done and is very clean. There is an extra wall electric heater. TV and wifi in the room are excellent.

The staff are organized, quick and communicate well with each other. They will book your taxi and hop on hop off tour bus for you.

Room tip: ask for a room with a view of Belgrave Road
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank husj2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWC H, General Manager at Best Western Corona, responded to this reviewResponded 13 December 2017

Dear Guest

Thank you for your lovely Detailed feedback.
I am delighted you enjoyed your stay with us and appreciated the facilities, comfort and service we offer our guests.

I like to thank you for acknowledging you experienced this in your feedback.
We look forward to welcoming you back when visiting London again in the future.

Kind regards
Ishan Karu
General Manager
Best Western Corona Hotel (Lefar Hotels Ltd.)
85-89 Belgrave Road, Victoria, London, SW1V 2BQ.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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