Please be advised that, in addition to what the hotel adverts say, there are rooms in that hotel that may fall short of your expectations of a 4-star Hilton hotel. You should be aware of that when booking a package holiday. Apart form what's advertised, the hotel has quite a few rooms at the back that resemble hostel accommodation and are not mentioned on the hotel's website.
I booked a Thompson city break at Double Tree by Hilton at the Docklands in London for the May holiday weekend. When choosing the hotel the Thompson agent and I looked at Double Tree by Hilton website and we were really impressed with the location and the tastefully decorated rooms. The price was reasonable and I attributed that to the fact that the hotel is located in a business rather than touristy area and would not be that busy over a long May weekend.
On arrival, I was offered a room that shocked me. It was small, dark, located at the back of the hotel. It had a tiny milky-glass window that did not open. Not only did it not have a river view, it had no view at all. And hardly any light would get into the room. It was plain depressing. The access to that room was through a set of very narrow passages and cardboard-like corridors. It all looked like a hostel, or what one would associate with the Hilton brand. It should be noted here that there seems to be a whole set of rooms like that at the back of the hotel.
What is really worrying, is the fact that neither Thompson brochure nor the hotel's website mentions those sub-category 'hostel-by-Hilton' rooms. Neither is that reflected in price. The package is reasonable but not cheap! And when I was booking a room I was showed pictures of rooms with beautiful river views etc. I would have never booked that room had I know what it was like.
On the positive note: I went straight back to the reception and expressed my utter disappointment. I must have looked shocked as the staff member was very sympathetic and offered a room upgrade, complementary of the hotel. The new room was much better. It was of decent size, bright, had some river views and it did reflect the price I paid for it. I did enjoyed the rest of my stay a lot.
- Official Description (provided by the hotel):
- Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more less
- Reservation Options:
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- Also Known As:
- Hilton London Docklands Hotel London
- London Hilton