If I’m being completely honest the service was terrible. The staff were pleasant but it was very clear to us that they obviously didn’t have a defined role or duty to do in the place there was more staff than people in when we were there but we had to ask for our table water twice and then had to further ask them to take our plates away and for the dessert menu 30 mins after we had finished eating.
We both had pizzas and they were burnt on the bottom but soggy on top it would seem that the oven was too hot.
The views are absolutely stunning and the location and quietness of it will make sure this place does make money however a few suggestions I would make to the skyline to ensure a better service plus greater recognition would be have signs for your place outside of the hotel and in the hotel we had to queue at reception to ask where to go it would be easier with signs.
Define your employees roles this I feel would help provide a top quality service and prevent the problems highlighted above and would provide that top quality service a venue like this deserves!
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