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“An honest review”
Review of The Skyline London

The Skyline London
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2
Thu, 29/07
20:00
Ranked #16,448 of 23,948 Restaurants in London
Price range: US$14 - US$42
More restaurant details
Restaurant details
Neighbourhood: City of London
Description: Boasting unrivalled panoramic views of the Tower of London, Tower Bridge and the River Thames, The Skyline London is the latest addition to London’s best rooftop dining and drinking experiences. Indulge in authentic Italian dining whilst enjoying an eclectic mix of beverages crafted by talented mixologists.
Reviewed 1 June 2021 via mobile

If I’m being completely honest the service was terrible. The staff were pleasant but it was very clear to us that they obviously didn’t have a defined role or duty to do in the place there was more staff than people in when we were there but we had to ask for our table water twice and then had to further ask them to take our plates away and for the dessert menu 30 mins after we had finished eating.

We both had pizzas and they were burnt on the bottom but soggy on top it would seem that the oven was too hot.

The views are absolutely stunning and the location and quietness of it will make sure this place does make money however a few suggestions I would make to the skyline to ensure a better service plus greater recognition would be have signs for your place outside of the hotel and in the hotel we had to queue at reception to ask where to go it would be easier with signs.

Define your employees roles this I feel would help provide a top quality service and prevent the problems highlighted above and would provide that top quality service a venue like this deserves!

Date of visit: May 2021
1  Thank topreviewer2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Skyline L, Marketing at The Skyline London, responded to this reviewResponded 2 weeks ago

Dear topreviewer2018,

Thank you for taking the time to write to us following your recent visit at The Skyline London.

We regret that on this occasion we were unable to satisfy your expectations. We have taken steps to address the issues raised in our constant endeavour to improve and enhance the services and facilities offered to our valued guests.

We look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards associated with The Skyline London. Until then, we remain

With kind regards,

The Skyline London Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 6 reviews

Reviewed 31 May 2021 via mobile

AVOID DO NOT BOOK!!

Arrived at 8:15 for reservation at 8:30 to be led on a while goose chase around the hotel trying to find the skyline.

Once we manage to navigate our way to the 7th floor we was greeted to a group of young guys fighting covered in blood.

After that we showed maybe 2/3 members of staff our reservation on our phone for them to look puzzled like they’ve never seen a reservation before.

Once we managed to be directed to the roof top and make it up the stairs we was greeted by another staff member to say to us is it a reservation for 6? After telling him no and showing him it was for 2 people for him to say sorry your going have to eat on a chair and coffee table down stairs next to the reception to the skyline because there is a private function on!! Even though we booked in advance?

In the end we decided it was an absolute joke!! and decided to refuse and go else where and they didn’t even question why!!

Trying to exit back down the lift there was another group of people punching and smashing the lift and threatening other guests

We was so happy to get out there!!

Would highly recommend people visiting London to avoid it 100%

To top it off it was our anniversary and booked thinking it would be something special

Date of visit: April 2021
1  Thank Brendancook_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Skyline L, Guest Relations Manager at The Skyline London, responded to this reviewResponded 4 June 2021

Dear Brendan,

We thank you for taking the time to post your review and regret that you were unable to experience our beautiful Skyline Restaurant. We suspect that you made your reservation through a third party booking forum which we experienced difficulties in accessing; their support team have now managed to resolve the problem. Please accept our sincere apologies for any inconvenience which may have been caused.

Please reach out to us on guestrelations@blueorchid.com we would like you to have a positive experience with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2021

This is a brand new venue from the looks of it and it seems they're still adding the finishing touches from the looks of it. I encourage anyone to try it out whilst they're fairly unknown. Because this will certainly be a hot spot for many Londoners and I bet it will be difficult to get availability.

We had the Italian platter which had small plates of Italian food and a pizza. I was quite surprised about the fact that it was one of the best pizza's I've had in a long time for a hotel venue.

Prices were standard London bar prices. I believe this is because they're still starting out and I expect the prices to go up quickly. Overall a great experience and good value for money.

Date of visit: April 2021
    • Value
    • Service
    • Food
Thank ChazH87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2021

After months of lockdown, my friends and I were on the hunt for a venue to do justice to the 'grand' occasion. We were delighted with our choice - from the stunning views, to the attentive service and drinks selection. Will be back at the earliest.

Date of visit: April 2021
    • Value
    • Service
    • Food
Thank Yulia_Ou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2021

We celebrated our anniversary here last week. It has to be the best rooftop venue in London with some unbelievable views. You have Tower of London, Shard, River Thames and HMS Belfast right in front of you. The food is also amazing. A must visit

Date of visit: April 2021
    • Value
    • Service
    • Food
Thank varun k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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