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74 - 79 of 941 reviews
Reviewed 20 August 2017

We're staying in West Kensington and did not want to pay £100 for a night which appeared to be the going rate.. We booked this at less than half price of other hotels in the area so had low expectations which were met.

On arrival the sign said Hote Lily. The missing l gave us a Fawlty Towere feel.

Our welcome was two members at reception who ignored us while sorting out some admin. We were then greeted in surly manner. It took an age before we received key with no attempt at a smile

The lifts were rickety and just about accommodated 2 people.we chose to walk thereafter.

The room was fine.for what we paid for. We had tea making facilities , glasses and towels. Our only issue was room was uncomfortablly hot with no away of adjusting temperature. The bathroom sink was blocked at end of stay.

Breakfast was basic English. Had to ask for more than one orange juice which was reluctantly provided. The staff gave strong impression they were unhappy working on Sunday.and most unwelcoming.

Although far from perfect , I accept you pay for what you get.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kevin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017

On arrival we were greeted by friendly lads , no problems quick checking , we were given a room in 3rd floor. both lift worked . it was clean ,warm room with comfortable bed . enough tea / coffee facilities in room . water pressure was ok . had a good sleep , no problem what so ever . on next day morning i had breakfast in restaurant .it was warm and enough english breakfast . we stayed there for one night , it was perfect for me and my wife .
i just can't understand why people complained about this hotel . yes it is 2 star hotel with basic facilities , for the price i paid that was great , if you want more luxury , you better pay £ 100 + and stay in 4 star hotel .
great place , great staff , i will recommend it to others .

Stayed: August 2017
2  Thank hvw18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

Positives: The room was clean enough. The price seems ok. Negatives: Old bathroom, everything works, but just about. Breakfast room does not seem very clean and the breakfast itself was not very good. Water stains on the cutlery.

Stayed: August 2017, travelled with friends
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

On first looking at the hotel thought not bad for the money and area but then the true facts started to arise. On arrival lifts were not working had to walk up to top to get room room was very small and bathroom dont think my room was cleaned as the was piece of paper leaflets in room no tea or coffee. Breakfast was served to you a cup of juice a cup of tea or coffee one piece of bacon some beans and a sausage and some toast not help yourself. The building and hotel could be a lot better if they spent some money on the decor and maintenance of the building very run down and had a bad small and in some places look very unsafe would not stay again. Also very noisey from outside on main road and people slamming doors.

Room Tip: choose another hotel
  • Stayed: August 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Antony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

We started with lifts out of order due to flooded basement... Of course "the largest rooms" are on the 4th floor so we had to take pur luggage all the way upstairs. The stairs smelt like stale beer and were full of spitted chewing gum, which I thought was a clear message by the Customers... The room has filthy and torn carpet, the ved runners look like they have been used as rugs before, the bathroom/toilet had no towels nor tissues nor wipes of any sort. No sign up to show the toilet had been cleaned before. It does not look dirty BUT considering the rest, would you feel ok sleeping in such beds and using auch bathrooms? I can tell you, you wouldn't.

Stayed: August 2017, travelled with family
1  Thank dolly_on_a_holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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