I booked this hotel via the Internet, wanting to stay in a locally-owned hotel which I thought would have more personality and charm than the nearby Best Western and Comfort Inn. I was disappointed in this aspect. The front desk is off the main hall, and has a very tiny sitting area, so even though I stayed for a week, I barely spoke to the front desk staff. The hotel was clean and breakfast was adequate. Best feature is the location - only two blocks from Pimlico Station and about 5 blocks from Victoria Station and some good restaurants nearby. I felt very safe walking back alone after dark.