Spent 3 nights at the the Crowne Plaza City in October. On the first night of our stay the hotel had a burst water pipe resulting in the disconnection of water to all rooms. The manner in which this was handled by all staff at a difficult time for them was exceptional.
They went to great lengths to ensure guests were looked after with extra staff available to advise on breakfast and offer of transfer to another hotel. As we had organised to spend the day with friends at Brighton we said we would decide on our return. A staff member insisted on taking us to the station and assisted us with ticket purchase, platform etc. On return water had been reconnected and we decided to remain at the hotel and were given an upgrade. We will certainly be staying at this hotel when we return to London next year.More
- Free Wifi