Went to Champneys St Albans for an aromatherapy massage. The lady on the till sold me a back neck and shoulder massage instead, but when I queried this, she icily told me that the two were under the same option in the till. Okay, whatever. On the day, I was kept waiting for the first ten minutes of my half hour appointment. My masseur was lovely and gave me a great massage, but she was new and no one had told her that 'back neck and shoulder' actually meant 'aromatherapy massage.' I paid £38 for a half hour appointment and only received 20 minutes of the wrong treatment. When I complained, the staff openly blamed the masseur who seemed to be the only person who actually acted with any professionalism. Fail.
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