I found the staff nonchalant, the coffee on arrival was in a flask - a freshly made cappuccino would have been lovely eapecially after a long journey! The treatments were really disappointing, I had an Elemis facial and the therapist spent ages consulting her notes, it cost £85 for 45 minutes and I have since come out in spots! Then I had a hand heaven treatment which was basically just a manicure the therapist didn't use the cuticlle massaging machine and when I enquired about this, given the other guests in the room had this treat, she said it hurt her hands. I was hoping for a lovely hand and arm massage but didn't get this either. I ended up with too short nails and smudged nail varnish which I removed a day later- this cost £49.
Lunch was a basic buffet with nothing amazing . Champneys you may be the original Spa but you're certainly not the best!
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