I received a voucher for a day spa and took it upon myself to book another for my mother. I didn’t realise she had a hospital appointment on the day so when trying to make a change i was told i needed to pay a administration fee of £10 per person - this is just ridiculous and a money making scam. I find this terrible as clearly there should be a bedding in time for people to realise they have conflicts.
When raising the issue with the reservations desk, I have to say the staff were incredibly rude by saying I was lying about waiting on Sunday (their waiting times on calls can be terrible, i waited 20 mins) which quite frankly got my back up.
The whole experience and discussion so far with their staff does not represent the value and expectations of a Champney's spa - left me feeling incredibly bitter!
A customer experience starts from the very beginning not just from when you are at a spa – I have paid the extra £20 and now massively aggrieved that I have had to deal with their rude reservations team and insulted by being told I have lied. I find this behaviour disgusting and so far not very excited about our trip to Champneys.
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