I stayed for a few nights at the Grange to celebrate my partners birthday.
At a first glance the hotel seems nice but it quickly becomes clear that this is where the positives end.
The service is absolutely awful; Room service takes hours to arrive, forgets the cutlery and consistently brings cold food.
Although the hotel has multiple bars there's often nobody behind the bar and none of the bars could find a champagne glass, they all claimed to not have any.
Upon first arriving at the hotel we were given no instructions whatsoever as to when breakfast was served or that we had to put a deposit down to access the minibar, we were expected to find this all out through trial and error.
The staff are unfriendly and all seem to hate working there. I spoke to the manager to express my displeasure with the visit and he simply offered us some free perks when we next came, nothing was done to rectify the situation and we clearly won't be visiting again.
I would avoid this hotel at all costs. There is far nicer Grange hotels in London for the same price let alone all the other hotels that offer exceptional service.
Do not believe the 5 stars, this is simply a reflection of their facilities not the level of service! More