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83
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All reviews tower bridge the executive lounge borough market south bank tube station modern hotel excellent hotel minute walk mini bar afternoon tea shard thames concierge tate tesco
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23 - 28 of 5,167 reviews
Reviewed 30 June 2022 via mobile

The check in process was speedy. Information about the hotel had been emailed before arrival.
The front desk staff were Courteous, efficient and friendly.
The room was very clean as was the bathroom everything in perfect working order.

Brilliant experience. Thank you very much especially to the ladies at the front desk

Date of stay: June 2022
Trip type: Travelled on business
Thank naushinc2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cristina Mirosnicenco, Guest Services / Front Office at Hilton London Tower Bridge, responded to this reviewResponded 2 July 2022

Dear naushinc2016

Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments through the TripAdvisor community.
I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. Please rest assured that I will share your nice comments with the rest of the team.
We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay.

Kind regards,
Hilton London Tower Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2022

Fabulous hotel. Fabulous staff. Excellent location. You just cannot ask for more. The Ruby bar is a delightful place to spend quality time with your colleagues. Diana our Waitress is literally hands down the most attentive and all round amazing Waitress anywhere in this area. She is just amazing. Love our stay at Hilton

Room tip: take the water taxi behind the hotel. pure bliss
Date of stay: June 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank JuniorLew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cristina Mirosnicenco, Guest Services / Front Office at Hilton London Tower Bridge, responded to this reviewResponded 2 July 2022

Dear JuniorLew

Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments through the TripAdvisor community.
I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. Please rest assured that I will share your nice comments with the rest of the team.
We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay.

Kind regards,
Hilton Tower Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022 via mobile

Great location very close to Tower Bridge & amazing views of the Shard from our room. Staff were very friendly & couldn’t do enough for us, bed was very comfy too after a couple of long days of sightseeing! Would definitely recommend & would return

Date of stay: June 2022
Trip type: Travelled with family
Thank cookiecat27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton London Tower Bridge, Guest Services / Front Office at Hilton London Tower Bridge, responded to this reviewResponded 28 June 2022

Dear cookiecat27,

Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments through the TripAdvisor community.
I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. Please rest assured that I will share your nice comments with the rest of the team.
We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay.

Kind regards,
Dora Di Stella
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022

One of our favourite accommodations when visiting London without a doubt! The staff welcomed us when we arrived. Additionally, the receptionist, Grabriella, was OUTSTANDING and gave us adjoining rooms on the top floor.
Excellent service was provided by the night bar staff, mainly Liam, Alex, and Jose. 

 Would definitely recommend this hotel to everybody!

Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
Thank JITHIN0509
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton London Tower Bridge, Guest Services / Front Office at Hilton London Tower Bridge, responded to this reviewResponded 28 June 2022

Dear JITHIN0509,

Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments through the TripAdvisor community.
I am delighted that you had a great stay with us and that you found every aspect of the hotel and our service to be excellent. Please rest assured that I will share your nice comments with Gabriella, Liam, Alex, Jose and the rest of the team.
We certainly hope that we are able to welcoming you back to the hotel in the future to enjoy another great stay.

Kind regards,
Dora Di Stella
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2022

1st visit since before Covid when it was our go to hotel in London. Nice to return to an old friend even if the world has moved on. Good stay, Alba on reception was very good as we're the staff in Bar Ruba.
Breakfast was ok, but nothing more. Perhaps spoiled by staying in other hotels since my last visit where breakfasts are better . The coffee/tea at breakfast particularly let it down. My wife always likes a continental breakfast at the hilton, but she could find only pastries that were appealing this time.
1 last thing I have noticed about staying at any Hilton Hotel ,you can change the air con to get cooler, but ultimately it reverts to a set 23.5 or 24 . Why?

Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank calypsoEastSussex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton London Tower Bridge, Guest Services / Front Office at Hilton London Tower Bridge, responded to this reviewResponded 27 June 2022

Dear calypsoEastSussex

Thank you very much for staying with us here at the Hilton London Tower Bridge and for sharing your positive comments through the TripAdvisor community. I am delighted that you had another good stay with us.
I am very sorry to hear about your breakfast experience. Rest assured this is not representative of the level of service we aim to provide. I have already passed on your feedback to the Restaurant Manager in order to continuously improve our service to our guests.
I will share your nice comments with Alba and the rest of the team. We certainly hope that we are able to welcome you back to the hotel in the future to enjoy another great stay.
Kind regards
Csilla Loncsarszki
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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