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Reviews (446)
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All reviewsvisiting olympiano liftnice pubolympia exhibitiontop floorcoffee machinekensington high streetoverground stationfamily roomflights of stairsbusy roadcomfy bednice roombreakfast was excellentnice stayfull englishperfect location
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Reviewed 2 August 2016

The staff were lovely and helpful, the pub is nice, the room was really nice and spacious and we could not hear any noise from the bar. The location is great for Olympia as it is literally across the road but the room was way way too hot, there was even a cooling device the room and only sheets on the bed but it was still too hot and also there was no storage to put clothes.

  • Stayed: July 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank summerstarx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
handandflowerW14, Public Relations Manager at Hand and Flower Hotel, responded to this reviewResponded 4 August 2016

Thank you for taking the time out of your busy schedule to write us a review. This is a difficult time of year for us, a constant battle against the heat in the hotel rooms without any air-conditioning. I hope you would consider staying with us again when next attending a show at Olympia.

Andie Allan

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Reviewed 31 July 2016

The fab staff saved the day: proactive about the issue of our over-warm room, they gave us lots of water, a generous discount, and went out to buy an extra fan - great customer service, given that the situation was beyond their control. The room was comfortable with thoughtful extras - plus the manager spent ages getting the PlayStation to work.

Room Tip: Our warm room would be great in the winter!
Stayed: July 2016, travelled with family
Review collected in partnership with this hotel
Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
handandflowerW14, Public Relations Manager at Hand and Flower Hotel, responded to this reviewResponded 4 August 2016

Thank you so much for your kind words and I am overjoyed that in spite of the warm room you had a pleasant stay with us. I hope you had a nice time at ComicCon as well and we would love to welcome you back in the future (perhaps during the winter?)
All the best

Andie Allan

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Reviewed 30 July 2016

Our trip was part leisure part business. Business wise, The Hand and Flower was ideal as we were based across the road at Olympia and transport links are superb. The room was spacious and clean. Staff were polite, courteous despite being rammed after the trade show at Olympia. We didn't book breakfast but paid each morning which was sufficient till the evening.

Room Tip: Our room was on the top floor which is a bit of a hike but overall very good.
  • Stayed: June 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank oldploughleic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
handandflowerW14, Public Relations Manager at Hand and Flower Hotel, responded to this reviewResponded 4 August 2016

We greatly appreciate you taking the time to let us know how you enjoyed your stay with us. Being an ideal location for Olympia our hotel is quite often full of exhibitors and guests attending the shows. We truly hope to see you again soon.

Andie Allan

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Reviewed 30 July 2016

Fabulous location for attending the Pure fashion fair but it was the hottest day of the year and without air on it was really uncomfortable! (I think any room in London would have been uncomfortable that night)
The staff couldn't have been more helpful and put a fan and a cooling unit in my room. Breakfast was perfect....yummy avocado on toast and a wee cup of tea! I will def. stay here again.

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank R9089TXsusanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
handandflowerW14, Public Relations Manager at Hand and Flower Hotel, responded to this reviewResponded 4 August 2016

We appreciate your feedback, we do understand that the rooms can get a bit hot this time of year and our staff are always willing to help in whatever way they can to make your stay as comfortable as possible.

Andie Allan

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Reviewed 28 July 2016

We were on the top floor and had a lovely room with a beautiful bathroom in it an a good view. Not sure why but there was two showers (one run through the mixer tap of the bath and an electric one over the bath). The bed was very comfortable and we weren't disturbed by any noises throughout the night. The hotel is opposite a tube stop so it's easy to get to everywhere.

Only downside for me (although it might not bother others) is that there is a kettle and a coffee machine provided. The coffee provided for the coffee machine is lungo, and I found no matter how much sugar or milk I added, I couldn't get a decent cup of coffee (and I run off the stuff). So if you don't like Tassimo's Lungo pods, either take your own or some instant. But that was the only down point for me and now I know this I'm more than happy to book here again in the future!

  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Twisted-sight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
handandflowerW14, Public Relations Manager at Hand and Flower Hotel, responded to this reviewResponded 4 August 2016

Thank you for this detailed review. We would be so happy to see you again in the future next time you are visiting West London.

Andie Allan

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