Came here for dinner with my boyfriend on what seemed to be a fairly busy Thursday evening, but the lovely front of house ladies got us seated within a couple of minutes. Unfortunately that was the fastest thing that happened for us all evening.
No one came to take our drinks order, and we had to call someone over for this to happen, however the server forgot one of our drinks not once but twice. After waiting for our drinks for roughly 10-15 minutes aka too long, we then had our food order taken and once again had to wait quite a while for a steak and fishcake. My boyfriend was going to order the fillet steak but this was not available, so in the half an hour we had been sat before we ordered no one thought to tell us of any changes to the menu that night. No one checked in on us while we were eating, my boyfriend loved the steak but the fishcake didn't agree with me and I couldn't finish it.
If I had known I could refuse to pay the service charge (which was nearly £10) I definitely would have, and would've given my tip to the ladies at the door because they gave me the best service of the night. (This is coming from a waitress/front of house staff and therefore I have a good idea of how to treat guests well)
I have visited other Ivy branches before and not had a problem, in fact receiving wonderful service, but perhaps the Kensington branch was having a bit of a rough night :/
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