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843
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543
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105
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All reviews swimming pool separate toilet executive room sofa bed car park half term reception area good size per day reception staff overlooking the river clifford's tower york centre walk into town family room short break ten minute walk
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Reviewed 4 weeks ago

Room was lovely, staff were friendly and courteous. Breakfast was excellent, Location was great for exploring York. Beds were a little firm for my liking but otherwise a pleasant experience. I would definitely stay there again.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PeterB1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded 1 week ago

Dear PeterB1960,

Thank you for your feedback.

We appreciate your comments and hope we will see you again.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Rooms need to be better cleaned and all used/dirty linen and towels removed not left on bedside tables or dropped on the floor as happened in our room. Toilet floor needs to be cleaned behind the door too as a small piece of metal was there on arrival and still there on our departure 3 days later. Dining room chair seats need cleaning as several are marked or stained and the carpet is not laid properly and "rucked up" in places. Breakfast ok but limited choice of cold meats and only sliced bread or french stick - no bread cobs. We felt this time the hotel was not as good as our previous stays over the last few years.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 155maza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded 1 week ago

Dear 155maza,

Thanks for the feedback.

Your points are all valid and we will address them.

Hope we can welcome you back again.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The rooms have been refurbished.. At least on the 4th floor.
Not sold on the separate toilet idea without a sink..
Again great staff and as I said last year the breakfast is OK but horrible sausages.. This time the carpet adds the extra disadvantage of a trip hazard in the breakfast room as we almost tripped on it.. I am sure this will get renewed with the current refurbishments.. Just watch your step for now.. Hence the drop in the rating this time from me

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank stephen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded 1 week ago

Dear stephen f,

Thanks for your comments.

We will certainly get to the restaurant and carpet very shortly.

Hope we can welcome you back soon.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Very nice room. Staff friendly and helpful in reception, restaurant, bar and room service.
Had a problem with the drain to the shower which I reported after breakfast and was fixed by lunchtime. Very efficient.
Will stay there again

Date of stay: November 2018
Trip type: Travelled solo
1  Thank ianmT2528XV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded 1 week ago

Dear Ian M,

Thank you for staying with us and thanks for your compliments.

We look forward to welcoming you again.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018 via mobile

We stayed here midweek for Halloween (2 nights)
Firstly: lady at check in was really friendly and helpful, rooms were clean with toiletries, tea and coffee making facilities, hairdryer and iron and ironing board. The bed wasn’t very comfortable and unfortunately the family room we had booked consisted of double bed and two “put up beds” which are probably ok for smaller children but not 14 and 11 year old.
We had booked evening meal for our first evening for 7pm off the buffet menu, however, there was no replenished food and and what was there was cold :-( we complained to a staff member who didn’t seem to be too bothered so we asked to speak to a manager. Ricardo dealt with the issue and removed all the food from the buffet and said we could chose from the a la Carte menu, which we did, however and hour and a half later we still hadn’t received our meal. I have to say we the restaurant staff really weren’t bothered at all that we still hadn’t eaten our meal over 2 hours late, so again we spoke with Ricardo who was extremely apologetic and made sure we got sorted with our meals and he really did go over and above what he needed to do, which we really appreciated, but it just put a dampener on our evening when we were supposed to be going out.
The hotel is in a brilliant location, just a 10 minutes walk into the city, but unfortunately as eating out comes high on our list of priorities when we are on holiday and due to the problem with the restaurant we won’t stay here again. Sorry for the negative review and thank you Ricardo, you were the only staff member who was bothered.

Date of stay: November 2018
Trip type: Travelled with family
2  Thank 198sarahc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded 1 week ago

Dear Sarah C,

Thank you for posting your thoughts.

Sorry to hear your dinner was not to expectation. Ricardo was in charge of the Bar and Restaurant that night, so it was his responsibility to correct any dissatisfaction you had, which it seems he did well. I am certain he has shared your views with his team to ensure a better service and welcome.

Kind regards,

Kai

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