Room was very cold on arrival, control switch didn’t change the temperature, duvet very thin, stained sheets. Location good for city. Staff not very friendly. We didn’t eat at the hotel as there are plenty of places close by. More
- Free Wifi
Basic, clean rooms. Central location in York with a nice view over the river. Only negative really was we called for a drink before heading back to our room and the hotel bar was closed at 10.45 pm. There were 3 other couples wanting drinks too. A disappointment after a great day and night in amazing york
Please accept my apologies. Early closing of the bar is not to our standard and I would reassure you that I will definitely investigate why this happened. Thank you for bringing this to my attention.
Lovely hotel! Right in the centre so didn’t have to go too far! Our room was small but so lovely! The staff were all lovely too. We had trouble with parking at first and they made sure they helped to the best they could of, so overall a great place to stay and would definitely book to stay again!
Fantastic review. Thank you so much Aimee.
We are staying here for the weekend and check in was easy.
The room is clean and has everything you need.
i specifically asked for plenty of tea and coffee in the room as hubby has a medical condition but there was just the normal amount but i asked for more and got it without a problem although there was only one hot chocolate in a 2 person room and they didnt have any more.
I find the windows let the cold air in.
We got a nice river view aswell.
Breakfast cost £10 which i think is a lot so i hope its worth it
Many thanks for your kind review. I am sorry we did not fulfil you request for arrival, but am pleased to hear that we did provide sufficient tea and coffee on request. I do hope you found the breakfast to be worth while; there are a lot of options available from the hot and cold buffet and we thinks represents great value for money.
Any regular visitor to York will know that driving around in the city can be a nightmare. Thankfully it's worth it to stay here, though some of the car parking spaces could do with a bit of widening.
The check in was a bit busy, but once that was sorted the room was bright and clean, with a decent shower. The bar was pleasant enough, though the breakfast wasn't the best I've ever had, but I'm hardly likely to waste away anytime soon.
Only downside was that one of the lifts was out of order, apart from that, no real complaints.
Thank you for taking the time to review your recent stay with us. I am delighted to hear that you found the hotel to be an ideal location and provided everything you could wish for. We hope to welcome you back again soon.