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“Nice!”

Prezzo - Nottingham
Ranked #236 of 1,350 Restaurants in Nottingham
Price range: US$40 - US$82
Cuisines: Italian
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Restaurant details
Good for: Business meetings
Dining options: After-hours, Breakfast, Reservations
Reviewed 18 February 2018

Went here with colleagues for dinner recently, and was happy with the experience! The food was great quality as usual, but the service did take a little longer than expected. Staff were happy to reseat us to a more preferred seat, which was kind of them! Had a nice time overall!

    • Value
    • Service
    • Food
Thank Rishi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 371 reviews

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Reviewed 18 February 2018 via mobile

Myself and 2 friends visited prezzo last night (18/2/17). It started off nicely but the waitress serving us was very abrupt and not warm/welcoming in any way. The food was nice and we all enjoyed it. The problem was with the service, we could deal with the waitress being this way maybe it was a busy night. But as soon as we finished our main course and still had plenty of drinks left which we wanted to enjoy a man came and opened the door to the restaurant wide open and started bringing in all of the patio furniture and stacking it around us. It was freezing cold. This was at 10pm on a Saturday night - we could understand if it was closer to closing at say 11 or not on a weekend but it wasn't like we were the last people in the restaurant either. 2 couples had recently come in and been sat down in the upper seating area and there were probably 7 tables still in the restaurant. We all had to put our coats on as this went on for around 10 minutes it was very noisy and cold and stacking the furniture around our table was just rude. They could have easily done this nearer to closing time. Then to top it off the waitress came over with the card machine whilst we were still clearly enjoying our drinks and didn't have our purses out or anything and asked who needed to pay by card. It was such a shame because the food was nice but we were sat in the cold feeling awkward and it just ruined the meal.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Nottingham, responded to this reviewResponded 20 February 2018

Hi, thank you for your feedback regarding your visit to our restaurant. We will provide the team with additional training in guest care and service procedures. This will ensure that such incidents do not reoccur and our high standards of service are maintained at all times. We hope you can accept our apologies.

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Reviewed 17 February 2018 via mobile

We had a table of 8 at 5.30 on a Friday evening so appreciated it was a fairly busy time. However, I would expect you’d be prepared with staff able to cope. Appears that’s not the case. We didn’t have a specified waitress and this caused mix ups with two waitresses asking about drink orders. If you were more efficient that probably would mean better service. The really poor service came with the meal though

Bruschetta was basically soggy flatbread piled with chopped tomatoes. Certainly not how we were expecting it to arrive as every other bruschetta we’d had could be picked up as it on crispy bread.

Spaghetti di Mare should have been called ‘hunt the seafood’!! Literally found about 5 small mussels and a couple of tiny prawns hidden in a mound of spaghetti.

Then the best bit - 7 of us had our main courses and we were told the final dish was ‘on its way’ ... we were halfway through our mains & still no 8th meal. We attracted a waitress’s attention who found another waitress who could tell us what was happening - it appeared a mushroom risotto had been prepared instead of the seafood risotto so it was being made again. Hardly ‘on its way’! None of this had been communicated with us - and if it had have been the 8th diner would have had the mushroom risotto. The apology for this? The offer of a drink!!

The meal finally arrived but it was as we were all finishing it and the diner didn’t want to sit there eating hers whilst we waited. Plus the fact we were aware our table was needed at 7.30 which suited us as we were heading to the theatre. As our desserts were being ordered we said we wanted money off for the issue of the meal. The first offer was £5 but we eventually got £10 off. It wasn’t the money though - it was the distinct lack of care.

Added to this was the fact that throughout our meal a less than savoury family were sitting in Prezzo’s outside seating area glaring in at us, making us feel very uncomfortable. Surely the staff should be aware of people sitting outside? They may even be customers?!! And if not they should be moved on.

The only positive was the desserts. They were delicious. Unfortunately time was against us and we had to leave most of them. Certainly wouldn’t go back and would think twice about visiting a Prezzo in another town too.

Thank ALW125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Nottingham, responded to this reviewResponded 20 February 2018

Hi, we are concerned to hear about the level of service and food you received in our restaurant. We will be providing extra training to our staff to ensure incidents like this do not happen again. We hope you can accept our sincere apologies.

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Reviewed 11 February 2018 via mobile

We went earlier today for lunch as it was my husbands birthday.
It was freezing outside and sleeting so couldn’t wait to get inside for some warm. Ha! I have to laugh because I don’t know what else to do. We were sat in what looked to be a lovely table in the center - looks can be so wrong! It was freezing with a huge draft. We were sat next to an extra heater so they obviously knew there was a problem. We ordered but couldn’t take much more so spoke to the waitress. We were offered another table in the front of the restaurant as apparently it was warmer. It was a squeeze for the 5 of us but it was warmer but not warm enough if you ask me! I had to sit in my husbands jacket!
Food came and looked good -looked but didn’t taste of anything. The children’s Pizza was huge and had more flavour than anyone else’s so was the only nice meal. My husband had the black pizza - as time went on it got more and more like cardboard and was tasteless - all style no substance!
We shall not be returning!

Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Nottingham, responded to this reviewResponded 16 February 2018

Hi, we are concerned to hear about the level of service and food you received in our restaurant. We will be providing extra training to our staff to ensure incidents like this do not happen again. We hope you can accept our sincere apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

Had a lovely meal last Saturday at Prezzo. The service was very good and the atmosphere of the restaurant was lovely. The food exceeded our expectations; the spaghetti carbonara was especially good. We weren't rushed afterwards whilst we were finishing our drinks and we plan to return again soon.

    • Value
    • Service
    • Food
Thank z_s16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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