We had book a VIP lane for 7 children and 6 adults for 3.30 in the afternoon. We arrived early and were given a buzzer to say when the line was ready. by 3.45 i had to ask at the desk if our line was ready to be told no its wasn't even though the people before use had finished their game and where just sitting there, also then told to write everyone names down even though we had done this on booking. At 4 went back to the desk and spoke to the manger to ask what was going on and explain that we had a table booked for food at 5.30 and now would be running late. The manger was rude and spoke back to me as some the worked in retail for 14 year this is not how i would resolve a matter. Finally our lane was ready but they had not cleared the rubbish from previous people that had played and sorted the lane ready so i walk down the lane to move ball so we could start our game then to be rudely told by a member of staff to get off the lane. I would never go back here, I drive to Swindon from now on!
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