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“Perfect for pre theatre meal”

Bella Italia Oxford
Ranked #182 of 703 Restaurants in Oxford
Price range: US$9 - US$21
Cuisines: Italian, Mediterranean
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Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed 31 December 2017

We visited here for a bite of lunch before going to the New Theatre next door for a matinee performance so we only had 75 minutes to spare. Although the restaurant was busy, the service was excellent and we did not have to wait very long for our chicken and beef lasagnes, followed by tiramisu and coffee. All the staff were friendly, welcoming and highly efficient. We would definitely return.

3  Thank Nadia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 - 58 of 642 reviews

Reviewed 29 December 2017 via mobile

Having pre-booked a table for 14 (including 7 children) for after a Christmas panto, we were told, having already been shown to our seats, that they had no record of our booking! Despite showing them the confirmation email we were asked to leave so another booking could have the table!

Helen, the Manager, was rude and offered us no other solution and in fact, made us feel this was our error when in fact it was all theirs.

Disgusting.

Thank coupars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Oxford, responded to this reviewResponded 3 January 2018

Hiya,

Thanks for your review.

Our team will always accommodate all guests where they can, so we are sorry to hear the mix up with your booking made this not the case.

We will have the Area Manager look into to why this happened and ensure that bookings are reviewed more frequently to avoid this happening again.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance in the near future to prove we can do Bella next time!

Ciao for now,

Bella Italia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2017

Very busy restaurant. Great atmosphere and attentive staff. Varied mix of people. Lovely food and very nice house wine. Waiters were friendly and professional. Venue was buzzing!

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3  Thank Tracey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

We were a party of 5 having a work social dinner. We made a reservation for early evening right after work to avoid the Theater rush.

Waiting staff were friendly polite and well mannered. The drinks arrived fairly quickly and the starters were ready within a few minutes of ordering. Now a baked mushroom takes more than a couple of minutes to prepare..... so I have to assume they were microwaved starters.

The mains were on a par with the starters, they tasted okay but you could tell that there is a lot of microwave or convection going on in the kitchen which is a real shame especially when we were expecting authentic home cooked style fresh Italian food!

The food prices I would not consider value for money. I've had better quality Italian food in Oxfordshire at half the price.

Not sure I'd be back - sorry!

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Thank MartinW431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Oxford, responded to this reviewResponded 21 December 2017

Hi Martin,

Thanks for your review.

We are glad things got off to a good start and that you had a warm, Bella welcome. When we have large parties our amazing team work hard to prep to ensure that you are served your dishes in perfect Bella pace.

Our dishes are traditional treasures passed down from generations, and lovingly crafted by Executive Chef, Vittorio, then freshly prepared and delivered to your table. All of our dishes should be reflective of that fresh quality; full of fresh ingredients, bursting with authentic flavour and cooked to perfection. We are sorry that your meal skipped this.

We will ensure the Area Manager feeds this back to the kitchen team to make sure this quality is met and that all of our dishes are delivered the way Mama used to make!

We hope we get a second chance in the near future to prove to you and your taste buds that we are Bella than the rest.

We hope that you have a very, Merry Christmas!

Bella Italia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

I went to the restaurant with only 30 minutes time before the theatre and we were unsure that we had time to eat as the restaurant was very busy, whoever the waiter Victor did an excellent job in preparing all the food and drinks for us, so we managed to eat on time before the show. Great customer service.

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3  Thank unailg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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