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All reviews easy hotel no window pay extra for tv rooms are small travel kettle cheap hotel needed somewhere tram stop tv remote city centre what it says on the tin short stay lady on reception vending machine comfy room staff were really helpful an overnight stay
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Reviewed 17 August 2021

Slept mediocre over three nights with thin pillows and bed covers, shower head holder was broken and the floor in the bathroom wasn't sloped enough, or the drain was blocked, as water flooded on bathroom on 2 of the 3 days we were there, even on the lowest water pressure setting. Assured this would be looked at by reception, but it was not. 1 towel between 2 people is not sufficient either, but location was great for what we needed and everything in there was clean, if minimal, but served the purpose for the trip, so value for money is acceptable, but would not stay again.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nathanm962021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarah Cook, General Manager at easyHotel Sheffield City Centre, responded to this reviewResponded 4 weeks ago

Hi Nathan,
Thank you so much for leaving us a review of your stay, we really do take all feedback on board as we strive to continuously provide the best experience for our guests.
We're sorry there were maintenance issues in your room, and I apologise that this wasn't looked into during your stay. We can assure you that this issue has now been fixed.
In an effort to lower our carbon footprint and reduce our laundry, we do only offer as standard one towel in the room - however we can appreciate this is not always practical and provide towels free of charge at reception, which is available 24/7.
We do hope we can welcome you back in the future so we can turn those 3 stars into 5!
Kind Regards
Livvy
easyHotel Sheffield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021

There was no kettle in the room and the matress were not the most comfortable, but guess they're all right for a night or two.

The shower was quite good, it was nice to have a good water pressure.
The staff were really nice and helpful

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sgutie394373
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarah Cook, General Manager at easyHotel Sheffield City Centre, responded to this reviewResponded 15 August 2021

Dear Guest,
Thank you so much for taking the time to leave us such wonderful feedback following your stay, We are sorry to found out that you did not enjoyed our super-budget concept. We do have the coffee machine at the reception(Lobby), which is accessible 24/7. We are glad to know that you did enjoyed the shower.We pride ourselves on delivering a 5* customer service to all our guests as well as providing an excellent base to stay and explore the city of Sheffield
We look forward to welcoming you on your next visit to Sheffield,
Kind Regards
Naveen
easyHotel Sheffield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021 via mobile

Not worth the price. Payed £30 for a standard room without a window and £10 for early check in. Room was tiny felt like a prison cell. Was hard to breathe due to it being cramped and no air from a window. It should honestly be worth £10. Also the door would not lock! Room service came randomly, knocked and then walked in by herself. it was so awkward as me and my boyfriend were being intimate i was so embarrassed. Another thing is the air-con makes a really strange sound even when It’s turned off. Really annoying especially if you are trying to sleep. Won’t be going there again thats for sure.
The only good thing was probably the customer service at the reception. She was really lovely, but thats about it.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank ashF4727YK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarah Cook, General Manager at easyHotel Sheffield City Centre, responded to this reviewResponded 4 weeks ago

Dear Guest,
We're sorry to hear you didn't find our super-budget concept value for money. We aim to provide a clean, safe, comfortable place for travellers to drop their bags and get a good nights rest while they explore everything the city has to offer.
We do apologise for the interruption from Housekeeping, our check-out time is 10am and we expect the rooms to be vacant so our Housekeeping Team can have access in order to clean our rooms for the next guest arriving.
We are glad to hear our friendly team made your visit, and we do hope that you will give us another try in future so we can show you just how great we can be.
Kind Regards
Livvy
easyHotel Sheffield

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Reviewed 11 August 2021

Great location. Great staff. Room location wasn't great. Next to the main corridor door. Lots of noise = poor night's sleep. I got woken up by other guests coming back at various hours of the night. Room was clean and tidy. The bed was hard and not to my liking.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mclark508277
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarah Cook, General Manager at easyHotel Sheffield City Centre, responded to this reviewResponded 12 August 2021

Dear Guest,
Thank you for taking the time to review your stay with us. We take our customer service and cleanliness very seriously - particularly during these times! We do apologise for the inconvenience due the noise .We do have security on site, who does the floor walk every 30 min during the night. We also have 24/7 reception, if in the future you will ever face this issue please feel free to contact our reception staff. We are more than happy to help.
We can't wait to welcome you back for your next visit!
Kind Regards
Naveen
easyHotel Sheffield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

What a cracking place this is. Brilliant location, super clean from reception to the bedroom and really friendly staff.

Ignore the negative reviews, I'm not sure what people are wanting for £30! I can only say my experience was 100% positive. It's right in the centre yet really quiet and the room though small and no window (couldn't care less for one night) was really lovely and looked almost brand new. The air con was amazing on a very warm night!

I will absolutely come here again if I stay in Sheffield.

Date of stay: August 2021
    • Location
    • Rooms
    • Service
Thank LukeLangan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarah Cook, General Manager at easyHotel Sheffield City Centre, responded to this reviewResponded 12 August 2021

Hi Luke,
Thank you so much for taking the time to leave us such wonderful feedback following your stay, it's wonderful to see you enjoyed our super-budget concept and central location. we're delighted she gave you a boost on a delicate morning!
We look forward to welcoming you on your next visit to Sheffield,
Kind Regards
Naveen
easyHotel Sheffield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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