Ok so we get to possibly book, so we sat outside. Manager said if there is a seat you can sit there.
Then we ordered drinks after setting up app etc. 2 4 1 cocktails but ask for times. I asked and it’s all day every day!!
So we ordered and 10 or so minutes later they came out except one cider as they had to change barrel. Another 20 came and went and I went inside and asked. Manager said we are changing barrel but have less staff on!! How many people does it take to change a barrel??
Another 10 mins came out, no apology just put down over my shoulder. Oh then it was cloudy as obviously first one pulled, so I had to take it back. Second one came out and again no apology.
Poor service, if you don’t like your job then leave and don’t ruin a pubs reputation.
We had one and left and went to Turtle Bay who know how to treat customers properly.
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