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Best Western Plus Stoke-On-Trent Moat House
Ranked #5 of 12 Hotels in Stoke-on-Trent
A TripAdvisor Member
51
Reviewed 3 weeks ago via mobile

Hotel was very nice and clean, staff were friendly and helpful. Breakfast was included for our stay and there was plenty of choice. Didn't use the facilities but did look around them, they looked good and will have to pack my swimming trunks next time. Bedrooms were very nice, clean and comfortable. Bathroom was good and the shower was great.
The hotel is located in the middle of the five towns and has easy and quick access to the peak District and alton towers .
The hotel does have weddings, we stayed two nights and there was one each day. The only problem we had was on one night when wedding guests started banging doors and speaking loudly after midnight continuing spasmodically until 2am.
Definitely stay again.

Stayed: January 2018, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 3 weeks ago

Hi

Many thank for the great review so pleased you had a good stay with us and that you would definitely stay again.

Hopefully see you again soon

Clare

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20 - 24 of 1,560 reviews

Reviewed 4 weeks ago

I was very happy with my stay at the hotel,check in was easy and the receptionist was very efficient. The hotel itself was very clean and has a bar and restaurant.The room was very comfortable and had tea and coffee making facilities. The bathroom was somewhat tired looking, however the whole stay was good value for money and i would stay there again

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank cherryblossom2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 3 weeks ago

Hi Cherryblossom2014

Many thanks for the great review so pleased you had a nice stay with us and that you would stay with us again.

Hopefully see you again soon

Clare

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Reviewed 4 weeks ago via mobile

A robust, well equiped hotel with pool, jacuzzi and fitness centre. Food at the restaurant are good, the service though a bit uneven.
Nothing wrong with my room but it felt a bit dated. The bed was huge!

Stayed: January 2018, travelled on business
Thank Victor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 3 weeks ago

Hi Victor N

Thanks a million for the great review, really pleased you had a good stay with us.

hopefully we'll see you again soon

Clare

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Reviewed 12 January 2018 via mobile

Rooms are spacious, with a double bed and a single one, breakfast is decent, staff friendly and helpful - nice place to stay. Transport is also well organised with a touch screen so I can only recommend it.

Stayed: January 2018, travelled on business
Thank Sasa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 5 weeks ago

Hi Sasa F

Thanks a million for the great review and the all important recommendation so pleased you had nice stay with us.

Hopefully we'll see you again soon

Clare

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Reviewed 6 January 2018 via mobile

Spent the night here on the way to the Lake District. Hotel staff are lovely. Hotel slightly dated but clean and comfortable. Had a great nights sleep and would recommend. Ate in the bar in the evening which was quite reasonable and went for breakfast at the nearby Toby Carvery as hotel charges £15.95 for breakfast!

Stayed: December 2017, travelled with family
Thank suzychad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat House, responded to this reviewResponded 7 January 2018

Hi Suzychad

Thanks a million for the great review so pleased you had a good stay with us. What a shame you didn't have breakfast with us its fab and reception usually offer a reduced cost when you check in I'm sorry you weren't aware of this.

Please do come back and visit us again

Clare

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Additional Information about Best Western Plus Stoke-On-Trent Moat House

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly Best Western Plus Stoke-On-Trent Hanley Moat House Hotel)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Stoke-on-Trent
Price Range: RM 284 - RM 612 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Stoke-On-Trent Moat House 4*
Number of rooms: 147
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western

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