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“Very disappointed ”

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Village Hotel Newcastle
Reviewed 19 September 2017 via mobile

We booked 3 days/2nights to celebrate our anniversary, and was far the worst hotel we've been. On the check in I was informed the breakfast was included, next morning when we gave the room number the staff member told us we didn't have breakfast included, and he didn't gave us any options.
In a room it was just 1 towel, I spoke with the cleaning lady and told her our booking was 2 adults so we would need another towel, the answer: "help yourself out from the trolley". Next day again 1 towel and cleaning products leftover on the room.
For all fancy marketing on the website the money is not worthy.
Very disappointed and definitely not coming back.

Stayed: September 2017, travelled as a couple
Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 23 September 2017

Dear Sophie C

Thank you for taking the time to review your recent visit to Village Newcastle.

Thank you for your constructive comments. I have taken note of them and am looking into them in more detail. It is from feedback that guests give us that allow us to try and improve service at the hotel.

Please accept my apologies for the issues you have encountered I would welcome the opportunity to discuss your comments direct Jason.Dalus@village-hotels.com.


Regards

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153 - 157 of 2,654 reviews

Reviewed 19 September 2017

Stayed overnight before going on cruise. On arrival staff were friendly and very helpful. Had a good night sleep in comfortable bed. Would definitely recommend this hotel. The leisure facilities looked really good but as we were only staying overnight before cruise we didn't use them.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank angie186466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear angie186466

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.
I will be sure to share your comments with the rest of the team. I look forward to welcoming you again in the future.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Stayed at the Village hotel whilst visiting Newcastle uni, good location very nice staff, rooms clean and smart, only gripe was the shower pressure not very good and could do with extra pillows, overall though great hotel.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank marksU486SI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear marksU486SI

Thank you for taking the time to review your recent visit to Village Newcastle.

We are pleased you enjoyed your stay and hope we have the opportunity to welcome you back and provide a 5 star experience.

Regards

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Reviewed 18 September 2017

Lovely relaxing stay, exceeded expectations. Good and clean leisure facilities, comfy bed and spacious clean rooms. Defo will return and I would bring my little one for an overnight stay too as he'll love the pool

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank jillwE1409PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear jillwE1409PS

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.

I will be sure to share your comments with the rest of the team. I am delighted you are planning a return visit and look forward to welcoming you back.

Regards

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Reviewed 18 September 2017

lovely hotel ! friendly staff ! amazing food and drinks will definitely be back ! thanks again , the room was beautiful and so clean , it was a lovely hotel , lovely relaxed atmosphere, so clean and nice

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kirstyh479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear kirstyh479

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.
I will be sure to share your comments with the rest of the team.
I look forward to welcoming you again in the future.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Newcastle

Address: IO The Silverlink North, Newcastle upon Tyne NE27 0BY, England (Formerly Village Urban Resort Newcastle)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Newcastle upon Tyne
#14 Luxury Hotel in Newcastle upon Tyne
Price Range: RM214 - RM692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Newcastle 4*
Number of rooms: 157
Official Description (provided by the hotel):
Village Hotel Newcastle is ideally located to enjoy the full range of attractions in a vibrant city of Newcastle and just 4 miles from the coast. Sample the famous nightlife, or step back in time to one of the many historical attractions such as the Medieval Castle or Tyne Bridge. Newcastle also has it all on the cultural front, offering a range of art galleries, such as the new world class Baltic Centre for Contemporary Art. Village Hotel Newcastle has 157 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding License, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Village Newcastle Hotel Newcastle Upon Tyne
Village Hotel And Leisure Newcastle

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