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Reviews (3,107)
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1,300
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Reviewed 19 September 2017

Stayed overnight before going on cruise. On arrival staff were friendly and very helpful. Had a good night sleep in comfortable bed. Would definitely recommend this hotel. The leisure facilities looked really good but as we were only staying overnight before cruise we didn't use them.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank angie186466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear angie186466

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.
I will be sure to share your comments with the rest of the team. I look forward to welcoming you again in the future.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Stayed at the Village hotel whilst visiting Newcastle uni, good location very nice staff, rooms clean and smart, only gripe was the shower pressure not very good and could do with extra pillows, overall though great hotel.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marksU486SI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear marksU486SI

Thank you for taking the time to review your recent visit to Village Newcastle.

We are pleased you enjoyed your stay and hope we have the opportunity to welcome you back and provide a 5 star experience.

Regards

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Reviewed 18 September 2017

Lovely relaxing stay, exceeded expectations. Good and clean leisure facilities, comfy bed and spacious clean rooms. Defo will return and I would bring my little one for an overnight stay too as he'll love the pool

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jillwE1409PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear jillwE1409PS

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.

I will be sure to share your comments with the rest of the team. I am delighted you are planning a return visit and look forward to welcoming you back.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

lovely hotel ! friendly staff ! amazing food and drinks will definitely be back ! thanks again , the room was beautiful and so clean , it was a lovely hotel , lovely relaxed atmosphere, so clean and nice

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kirstyh479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear kirstyh479

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.
I will be sure to share your comments with the rest of the team.
I look forward to welcoming you again in the future.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Paid an exhorbitant price due to the Great North run, but unable to sleep due to very noisy function downstairs. Our request for the volume to be turned down was ignored.
Won't be staying here again; felt was conned

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 997deirdreh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 23 September 2017

Dear 997deirdreh

Thank you for taking the time to review your recent visit to Village Newcastle.

Thank you for your constructive comments. I have taken note of them and am looking into them in more detail. It is from feedback that guests give us that allow us to try and improve service at the hotel.

Please accept my apologies for the issues you have encountered I would welcome the opportunity to discuss your comments direct Jason.Dalus@village-hotels.com.


Regards

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