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Reviews (3,101)
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1,298
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All reviewsleisure facilitiesbusiness parkthe upper deckclub roomwhitley baysauna and steam roomswimming poolsky tvcoffee machinegreat facilitieslovely hotelself serviceexcellent stayshort breakbusiness trippleasant staynight stay
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Reviewed 19 September 2017

We love staying here, the staff are typical geordies they are very friendly and helpful, check in and check out is quick, the club rooms are a good size and the beds are really comfortable, love the pool which is always clean as are the changing rooms​, the bar gets full very quickly so get in early to avoid disappointment, the vegetarian choices on the menu aren't very good if I'm honest a few more would make the visit perfect, there's plenty of free parking outside which is great , can't wait to come back.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank K2041ANangelaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear K2041ANangelaw

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.
I will be sure to share your comments with the rest of the team. I am delighted you are planning a return visit and look forward to welcoming you back.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

We booked 3 days/2nights to celebrate our anniversary, and was far the worst hotel we've been. On the check in I was informed the breakfast was included, next morning when we gave the room number the staff member told us we didn't have breakfast included, and he didn't gave us any options.
In a room it was just 1 towel, I spoke with the cleaning lady and told her our booking was 2 adults so we would need another towel, the answer: "help yourself out from the trolley". Next day again 1 towel and cleaning products leftover on the room.
For all fancy marketing on the website the money is not worthy.
Very disappointed and definitely not coming back.

Stayed: September 2017, travelled as a couple
Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 23 September 2017

Dear Sophie C

Thank you for taking the time to review your recent visit to Village Newcastle.

Thank you for your constructive comments. I have taken note of them and am looking into them in more detail. It is from feedback that guests give us that allow us to try and improve service at the hotel.

Please accept my apologies for the issues you have encountered I would welcome the opportunity to discuss your comments direct Jason.Dalus@village-hotels.com.


Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Stayed overnight before going on cruise. On arrival staff were friendly and very helpful. Had a good night sleep in comfortable bed. Would definitely recommend this hotel. The leisure facilities looked really good but as we were only staying overnight before cruise we didn't use them.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank angie186466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear angie186466

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.
I will be sure to share your comments with the rest of the team. I look forward to welcoming you again in the future.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Stayed at the Village hotel whilst visiting Newcastle uni, good location very nice staff, rooms clean and smart, only gripe was the shower pressure not very good and could do with extra pillows, overall though great hotel.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marksU486SI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear marksU486SI

Thank you for taking the time to review your recent visit to Village Newcastle.

We are pleased you enjoyed your stay and hope we have the opportunity to welcome you back and provide a 5 star experience.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Lovely relaxing stay, exceeded expectations. Good and clean leisure facilities, comfy bed and spacious clean rooms. Defo will return and I would bring my little one for an overnight stay too as he'll love the pool

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jillwE1409PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Dalus, General Manager at Village Hotel Newcastle, responded to this reviewResponded 20 September 2017

Dear jillwE1409PS

I was so pleased to read your excellent 5 star review on your recent stay here at Village Newcastle.

I will be sure to share your comments with the rest of the team. I am delighted you are planning a return visit and look forward to welcoming you back.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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